Subject: Delaying resposnse time
From: "Amar Kumar. Chaudhary" <[email-masked]>
To: akhil <[email-masked]>, subir <[email-masked]>, Ashok katoch <[email-masked]>, Tushar Raina <[email-masked]>
Cc: Narry Bhatia <[email-masked]>
Date: Thu, 10 May 2012 21:59:30 +0530 (GMT+05:30)

Hi Sir,
Case was in Tier-2 after customer sent network test result.
Narry sent case back to CS saying that we should mail customer for network test results again & then re-escalate.
Instead he should have sent customer & saved 24 hours in resolving the case.
Please make sure such incidents don't occur again.

00139456
Amar.