Subject: Daily Productivity Report 6:30pm-3:30am (May 08,2012)
From: Rizza Saure <[email-masked]>
To: "ratnesh\"ashok" <[email-masked]>
Cc: akhil <[email-masked]>, siji <[email-masked]>, subir <[email-masked]>, bernadette <[email-masked]>
Date: Wed, 9 May 2012 01:35:27 +0530 (GMT+05:30)

Hi,

Please see my daily productivity report.

Resolved/closed cases: 4

00138238 
00139789 
00139789 
00139896 

Number of Inbound calls: 11
Number of Outbound calls: 21
Number of Chats attended: 12

SALE MADE: 2

Email ID: [email-masked]
Transaction Id: 921583
Case #: 00140221  

Email ID: [email-masked]
Transaction Id: 921548
Case #: 00140179 

REVENUE GENERATED: $45.95

=================================
RETENTION:

# of cases started: 31
# of cases left in queue: 17 (All were follow ups)

Waiting for customer: 4
OVER SLA: 0
IN SLA: 17
About to be over: 3

TOTAL TRANSACTIONS:  48

-------------------------------

Thanks,
Rizza