Subject: Daily Productivity and Sales report shift 6:30pm -3:30am (May 06,2012)
From: Rizza Saure <[email-masked]>
To: ratnesh <[email-masked]>
Cc: akhil <[email-masked]>, [email-masked], subir <[email-masked]>, geejay <[email-masked]>, bernadette <[email-masked]>
Date: Mon, 7 May 2012 03:21:16 +0530 (GMT+05:30)

Hi,

Please see my daily productivity report.

Resolved/closed cases: 6

00138886 
00139536 
00139344 
00139760
00139642 
00139581 

Number of Inbound calls: 16
Number of Outbound calls: 11
Number of Chats attended: 10

SALE MADE: 2

Email ID: [email-masked]
Transaction Id: 152829         
Case #: 00139864

REVENUE GENERATED: $19.99

=================================
RETENTION:

# of cases started: 21
# of cases left in queue: 11 (All were follow ups)

Waiting for customer: 5
OVER SLA: 0
IN SLA: 11
About to be over: 1

TOTAL TRANSACTIONS: 43

-------------------------------

Thanks,
Rizza