Subject: Watchindia Escalation (General Error)
From: Karen Duhaylungsod <[email-masked]>
To: ankur <[email-masked]>
Cc: akhil <[email-masked]>, siji <[email-masked]>, subir <[email-masked]>, ruchi <[email-masked]>, gee <[email-masked]>, nyle <[email-masked]>, bernadette <[email-masked]>, claire <[email-masked]>, rizza <[email-masked]>, demike <[email-masked]>, jade <[email-masked]>, [email-masked]
Date: Mon, 9 Jan 2012 11:20:22 +0530 (IST)

Hi Ankur, 

Good Day! 

Please see the escalation below: 

Name: Shyam Uberoy 
Email: s [email-masked] 
Contact:1301 6633 107 
Case no: 00111814 

Issue: Called the customer as he has a declined transaction. Agent tried to place an order again and have the same error. 
Customer confirmed that he contacted his bank and there is no problem with his card. As the error shows "GENERAL ERROR PLEASE CONTACT US FOR MORE INFORMATION" . 

Attached in here the screenshot. 

Please be advised. Thank you. 

Best Regards, 
Karen