Subject: Fwd: WatchIndia.TV: Mega Pack Yearly Info
From: Akhil P Walia <[email-masked]>
To: Samir Kumar <[email-masked]>, Anshul Pannu <[email-masked]>, Sumeet Kumar <[email-masked]>, Krishna Tiwari <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Ashish Sharma <[email-masked]>, Mohammed Waseem <[email-masked]>, Gaurav Tripathi <[email-masked]>, Narry Bhatia <[email-masked]>, Ruchi Johri <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Siji George <[email-masked]>, Ankur Gupta <[email-masked]>, Arinjoy Mitra <[email-masked]>
Date: Sun, 8 Jan 2012 03:59:01 +0530 (IST)

FYI 

Regards 
AKHIL 

----- Forwarded Message ----- 
From: "Claire C" <[email-masked]> 
To: "Nella Jemino" <[email-masked]>, "Demike Reon. Camino" <[email-masked]>, "Rizza Pearl Saure" <[email-masked]>, "jade Cuizon" <[email-masked]>, "rennan" <[email-masked]>, "karen" <[email-masked]> 
Cc: "Akhil P. Walia" <[email-masked]>, "Siji George" <[email-masked]>, "Gee Kau" <[email-masked]>, [email-masked], "Nyle Remo" <[email-masked]> 
Sent: Friday, January 6, 2012 8:49:56 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: WatchIndia.TV: Mega Pack Yearly Info 

Hi All, 

This is with regards to customers who are for Mega Pack Yearly Old Renewal. 

Please see below information as to when and how to identify if the customer is included in MPY Old for Renewal. 

Customers who has an active subscription of Choose Any 5 Channels that costs $159.99 should be treated as an MPY subscriber but not all the time. In order to find out whether he is for MPY, please see subscription area. If there is a "Mega Pack Yearly" added then the customer is included. If none, then it is not for MPY. 

There are also customers who has Choose Any 5 Channels that costs $183.99. Customers charge is $183.99 since they were charged 15% VAT. So customer's who are subscribed with this are also included in MPY. 

example: [email-masked] 

Also, if customer's subscription has been renewed for Choose Any 5 Channels and comes to you complaining that he should be able to view all the channels, please check if customer has previously subscribed to MPY or you can also check it at the subscription area. If so, kindly send me those emails so that we can check it. If ever you encounter customer's who have 2 subscriptions such as "MPY" and "CA5", kindly send me their emails also 

If you will also receive calls/chats from MPY customers, please do not inform them that their subscription will automatically expire. You can tell them that since we no longer offer this pack, we may not be able to renew your subscription. If they want to resubscribe, you can offer them 10% discount + 1 free channel but if they want to cancel or have any other requests, please take note of it and kindly inform me. As per Sir Akhil, we do not want to lose these customers since they have been with us for so long. 

If there are still any confusions, please inform so that we can forward it to Sir Akhil for clarifications. 

Thanks, 
Claire