Subject: Re: Connecting problem - investigation
From: Akhil P Walia <[email-masked]>
To: Narry Bhatia <[email-masked]>, Krishna Tiwari <[email-masked]>, Anshul Pannu <[email-masked]>, Sumeet Kumar <[email-masked]>, jade Cuizon <[email-masked]>, "Demike Reon. Camino" <[email-masked]>, Nella Jemino <[email-masked]>, Rizza Pearl Saure <[email-masked]>
Cc: Ruchi Johri <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Bernadette Ferrer <[email-masked]>, geejay <[email-masked]>
Date: Mon, 2 Jan 2012 21:44:28 +0530 (IST)

Hi Akhil, 
We have just deployed some changes. 
They should solve the problem of the missing channels in list and we hope also the problem with "connecting...". 
Please keep an eye open and send us an update in an hour or so to let us know if you see any change. 
Thanks, 
Neima 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Narry Bhatia" <[email-masked]>, "Krishna Tiwari" <[email-masked]>, "Anshul Pannu" <[email-masked]>, "Sumeet Kumar" <[email-masked]>, "jade Cuizon" <[email-masked]>, "Demike Reon. Camino" <[email-masked]>, "Nella Jemino" <[email-masked]>, "Rizza Pearl Saure" <[email-masked]> 
Cc: "Ruchi Johri" <[email-masked]>, "Subir Bikas Chakma" <[email-masked]>, "Bernadette Ferrer" <[email-masked]>, "geejay" <[email-masked]> 
Sent: Monday, January 2, 2012 7:35:18 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Connecting problem - investigation 

Hi, 

We continue to investigate the "connecting" problem and need some further info from CS. 
From the next customers you speak with, get the following info: 
1. What channel is stuck on connecting? Live or VOD? 
2. Try 2 more Live channels? What channels were they? What was the result (stuck on connecting/streamed ok)? 
Send an update when you have info from 5 customers (but don't stop gathering the data). 

Neima=