Subject: Connecting problem - investigation
From: Akhil P Walia <[email-masked]>
To: Narry Bhatia <[email-masked]>, Krishna Tiwari <[email-masked]>, Anshul Pannu <[email-masked]>, Sumeet Kumar <[email-masked]>, jade Cuizon <[email-masked]>, "Demike Reon. Camino" <[email-masked]>, Nella Jemino <[email-masked]>, Rizza Pearl Saure <[email-masked]>
Cc: Ruchi Johri <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Bernadette Ferrer <[email-masked]>, geejay <[email-masked]>
Date: Mon, 2 Jan 2012 19:35:18 +0530 (IST)

Hi, 

We continue to investigate the "connecting" problem and need some further info from CS. 
From the next customers you speak with, get the following info: 
1. What channel is stuck on connecting? Live or VOD? 
2. Try 2 more Live channels? What channels were they? What was the result (stuck on connecting/streamed ok)? 
Send an update when you have info from 5 customers (but don't stop gathering the data). 

Neima=