Subject: Connecting error
From: Akhil P Walia <[email-masked]>
To: "Demike Reon. Camino" <[email-masked]>, Claire C <[email-masked]>, Nella Jemino <[email-masked]>, jade Cuizon <[email-masked]>, dannevy Salvador <[email-masked]>, Rizza Pearl Saure <[email-masked]>, Samir Kumar <[email-masked]>, Anshul Pannu <[email-masked]>, Sumeet Kumar <[email-masked]>, Mayank Sehgal <[email-masked]>, Krishna Tiwari <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Ashish Sharma <[email-masked]>, Mohammed Waseem <[email-masked]>, Gaurav Tripathi <[email-masked]>, karen <[email-masked]>
Cc: Ruchi Johri <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Gee Jay <[email-masked]>, Nyle Remo <[email-masked]>, Bernadette Ferrer <[email-masked]>, Siji George <[email-masked]>, Ankur Gupta <[email-masked]>
Date: Sun, 1 Jan 2012 21:42:23 +0530 (IST)

Many customers with new tv boxes in S/N 999 series are getting connecting error. 

Dev team is working on this. I've posted following message on chat window. 

We are aware that some of our customers are not able to play the channels on their TV-Box. For fixing this - please restart your TV-Box by pulling the power adaptor out of the device, plugging it back in and then pressing the power button on the remote control. If this doesn't solve the problem, please proceed to chat with our agents.