Subject: Re: Empty List/ Channel List Missing
From: Krishna Tiwari <[email-masked]>
To: "Akhil P Walia\"\"Sumeet Kumar" <[email-masked]>, Krishna Tiwari <[email-masked]>, Anshul Pannu <[email-masked]>, Narry Bhatia <[email-masked]>
Cc: Ruchi Johri <[email-masked]>, Subir Bikas Chakma <[email-masked]>
Date: Sun, 1 Jan 2012 13:49:04 +0530 (IST)

Hi Akhil,

This is to inform you that regarding Tier-2 queue, you know very well about the on going issue with TV-Boxes. I would like to inform you that the troubleshooting provided by Tier-3 is not so much helpful, because it is not a permanent solution for the issue. After troubleshooting, no doubt TV-Box starts playing for few hours, but starts giving same problem after doing next restart. Due to this reason customers are complaining again and again for the same issue.

Please look for this issue and inform others regarding the same. I already informed Tier-3 for the this issue.

Thanks
Krishna

----- Original Message -----

We are getting many customers back with Empty List and Missing channels problem. 

Adpater pull out and IP address TS was followed. 

But customers are coming back. 

Please check the cases in T2 for these issues if problem is fixed or not as Neima needs to be updated about the same. 

Regards 
AKHIL