Subject: WI Feedback
From: Subir Chakma <[email-masked]>
To: "Amar Kumar. Chaudhary" <[email-masked]>
Date: Sat, 31 Dec 2011 05:24:05 +0530 (IST)

Amar in this chat:

1. Before really jumping to the pricing since he sees that the customer was comparing to Jaadu which means the customer is a price sensitive customer he should have pointed out to customer what it actually means to subscribe to an illegal service.

2. In such cases tell them we have plans starting as low as $149 per year to $249 a year right now with free TV box and support, which is more than $500 in value
Saurabh Dadu 

-----Original Message-----
From: WI Sales Chat
Sent:  31/12/2011, 04:48 
To: [email-masked]
Subject: WI Sales Audit 

The following transcript has been automatically forwarded to you. 

	
General Info 
	Chat start time 	Dec 30, 2011 5:18:00 PM EST 
	Chat end time 	Dec 30, 2011 5:21:26 PM EST 
	Duration (actual chatting time) 	00:03:25 
	Operator 	Amar 
	
Pre-Chat Survey 
	Reason for contact: 	Sales Assistance 
	Email Address 	[email-masked] 
	What is your name? 	sam 
	
Operator Survey 
	Lead (Prospect) 	Not Sure/May Subscribe Later? 
	Qualified Chat? 	Yes 
	Did you create a lead in Sales Force? 	No 
	Reason for Non-Signup? 	chat drop 
	Visitor Type 	Lead (Prospect) 
	For full information see Chat Transcript Report 

Chat Transcript 
	info: Please wait for a site operator to respond. 
info: You are now chatting with 'Amar' 
Amar: Hello. May I interest you in some great offers we have right now? 
Amar: Hi Sam 
sam: hi 
sam: it is like jado tv box how its work through internet or other way 
Amar: Jadoo is illegal 
Amar: We are legal service provider 
Amar: TV BOX is connected with TV(via HDMI/RCA cable) & Internet(via LAN/Wireless). 
sam: ok 
sam: but how work this box through internet 
Amar: YOU CAN GET OUR MEGA PACK YEARLY AT JUST $249.99 WITH FREE TV BOX. 
Amar: TV BOX is connected with TV(via HDMI/RCA cable) & Internet(via LAN/Wireless 
sam: ok its mean we have to pay yearly 249.99 
sam: or one time 
Amar: Yes, yearly 
sam: ok 
sam: thank u 
sam: by 
Amar: TV BOX cost $99.99 

Thanks & Regards 
Subir Chakma