Subject: Judge yourself
From: Akhil P Walia <[email-masked]>
To: "Demike Reon. Camino" <[email-masked]>, Claire C <[email-masked]>, Nella Jemino <[email-masked]>, jade Cuizon <[email-masked]>, dannevy Salvador <[email-masked]>, Rizza Pearl Saure <[email-masked]>, Samir Kumar <[email-masked]>, Anshul Pannu <[email-masked]>, Sumeet Kumar <[email-masked]>, Mayank Sehgal <[email-masked]>, Krishna Tiwari <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Ashish Sharma <[email-masked]>, Mohammed Waseem <[email-masked]>, Gaurav Tripathi <[email-masked]>, karen <[email-masked]>
Cc: Ruchi Johri <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Gee Jay <[email-masked]>, Nyle Remo <[email-masked]>, Bernadette Ferrer <[email-masked]>, Siji George <[email-masked]>, Ankur Gupta <[email-masked]>
Date: Wed, 28 Dec 2011 22:39:36 +0530 (IST)

This was chat done by SD just a while ago. 

This was no more then a question & answer session. 

There was no attempt to make any sales effort. Not even once pushed customer to sign-up. 

If customer is saying I will think about it or thank you after getting answers. Don't you think its necessary to ask customer to sign-up?? 

1. PLEASE TRY TO PUSH CUSTOMER TO BUY IN EVERY SINGLE CHAT. 

2. USE Your common sense when to offer agent special offer. If you are going to open all your cards in the beginning. There will be nothing left to negotiate later. Suggest Funnel offer then >> Agent Special offer >> Keep customer on fake hold to consult manager >> Give 10% last resort offer. 

3. Focus on TV box Sales. 

4. SD/Jonathan/Deeksha - everyone is doing test chats. Make sure no single Sales chat is mishandled. 

info: Please wait for a site operator to respond. 
info: You are now chatting with 'Agent' 
Agent: Welcome to WatchIndia.tv live chat service. How may I help you? 
Agent: Hi 
Ashok: i live in Australia and am looking to get your service 
Ashok: how will the delivery work out? 
Ashok: is there a delivery fee? 
Agent: yes you have to pay the shipping charge $35 
Ashok: how much time does it takes to have it delivered? 
Agent: It will take an average of 10 to 15 business day's to deliver. 
Ashok: is there any offer running at the moment? 
Agent: Yes 
Agent: As you can see we have a new price panel for any mega yearly package channel you save $65 from the regular price $299 down to $234.99 for the Holiday Promotion 
Ashok: thats cool: and that includes the crazy plan as well? 
Agent: If you go with Crazy Plan then you will be able to get the service both on Tv and Pc. 
Ashok: so that is on promotion as well for $234.99? 
Ashok: and just to clarify the $ is in AUD or USD? 
Agent: It is USD 
Ashok: thanks for the info Agent, have fun 
Agent: Thank you for chatting with us. If you have any more queries, please feel free to contact us at anytime. Please fill out the satisfaction survey at the end of this chat as your feedback is extremely important to us. 
Ashok: will look at your plan and ping you guys again 
info: Chat session has been terminated by the site operator.