Subject: PKR Free Money Test_Ramananda
From: Ruchi Johri <[email-masked]>
To: "M. Ramanada Singh" <[email-masked]>
Cc: akhil <[email-masked]>, siji <[email-masked]>, Subir Chakma <[email-masked]>
Date: Wed, 28 Dec 2011 15:58:33 +0530 (IST)

Hi Ramananda, 

You scored 82.75% in the PKR free money end of training test 

Ruchi 
----- Original Message ----- 
From: "M. Ramanada Singh" <[email-masked]> 
To: "Ruchi Johri" <[email-masked]> 
Sent: Wednesday, December 28, 2011 3:06:42 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Test Answer 

Hello, 

Please give the following PKR free money end of training test and revert before you leave for the day. 
Good Luck!! 

PKR Test for Free Money Operators 

INSTRUCTIONS Total Questions: 30 

1. No personal help from any operator of PKR (Free or Real) 

2. No negative marking 

3. Copied answers from other operators will not be counted in final score. 

4. You are free to refer website, canned, KB or any other source for information. 

5. This test has to be taken very seriously which will decide your future chances of growth. 

6. Revert this sheet with answers back to me at earliest 

1. How many accounts a player can create? 1 

A. A Player can create only 1 account. 

2. What are the 3 primary security questions asked in any chat? What if a player answers them incorrectly? 1 

A. 
- Your date of birth<br> 
- The first line of your address<br> 
- The answer to the following question. 

If answer incorrectly, we tell the player its incorrect an try some other Guesses.. And ask any addtional question like, Any deposit methods used or the Last 4 digits of card(s) etc... 

3. Which languages can be spoken at tables? 1 

A. Only English 

4. What do you do if player has forgotten the answer to secret question? 1 (we will ask alternate questions,and if he request for the correct answer we can email him), 0 

A. We ask for the documents 

5. What post/zip codes are not accepted in PKR registration form? 1 

A. If the registration form will not accept your post or zip code this is probably because it includes 3 consecutive identical characters. The form will not recognize a post code like this as valid. If you put a space in between, for example entering 10 00 instead of 1000, this should resolve the issue. 

6. How to add chips while playing on a table? 1 

A. To add chips in a ring game or re-buy tournament click on the ‘More chips’ button on the 
bottom right of the screen. 

7. How do you get more play money? 1 

A. In the game portal, click on MY PKR>ACCOUNT and select PLAY MONEY from the drop down menu (white arrow underneath your account details). Finally click the Request More Play Money button to reload your play money balance. 

8. What is the basic difference between Omaha and Hold'em? 1 

A. The big difference between Omaha and Texas hold’em is that in Omaha each player is dealt 
four hole cards rather than two. At the end of the hand, all players must then use any two of these hole cards along with any three of the community cards 
to make their best 5-card hand. 

9. Can a daughter contact PKR on behalf of his father for any deposit issue? 1 

A. No. 

10. What do you mean by Lim, NL and PL? 1 

A. Lim stands for Limits, NL stands for No Limit and PL stands for Pot Limit 
On limit tables (the amount you can bet on each round is pre-determined), pot limit tables (the maximum bet is the size of the pot) and no limit (players can bet any amount up to the size of their stack). 

11. What side games are available within PKR game? 1 

A. We've many Side Games available..you can visit here for more http://www.pkr.com/en/game-info/mini-games/ 

12. What is the password to use while making a deposit? 1 

A. To deposit, please click on MY PKR>ACCOUNT>DEPOSIT, and then select the payment option you wish to use, and fill in the requested details. 
Once you have done this, you can proceed to the Deposit page. Please note the password asked is your PKR login password. 

13. What is the troubleshooting for D3D error, render init? 1 

A. If you are experiencing this error message then your computer is unable to produce the graphics required to play PKR. 
Please confirm your graphics card is on our List of Supported Graphics Cards (you can find the make and model of your card in Windows XP by clicking as follows, Start > Run > type “dxdiag” > OK. In Windows Vista click the Windows button and type “dxdiag” in the Start Search field then press Enter. Details of your card will be on the “display” tab) 
Our list of supported Graphics Cards can be viewed here. 
You should also update your Graphics Card drivers. If you’re using a laptop computer visit the website of the laptop manufacturer, if you’re using a desktop PC visit the website of your Graphics Card manufacturer. Look for a Support or Drivers Download section. 
If PKR doesn’t run after confirming your computer is suitable and updating drivers then please send an e-mail to [email-masked] attaching the files ‘ERRORLOG.txt’ and ‘crash.dmp’ from your PKR folder (probably c:\program files\pkr) if available. 

14. What router/firewall ports need to be open? (Pls read the question carefully, I asked for the port numbers), 0 

A. You might need to add PKR to the exceptions list of Window Firewall 

Click on the Start button, then Control Panel, then Security Centre, then Windows Firewall, then the Exceptions tab, then Add Program, then Browse 

From the browse option, go to My Computer, then C:, then Program Files, then PKR 

Choose PKR.exe, and click OK 

This should tell the default firewall to allow PKR to update, just in case it isn't doing this. If this does not help, let me know, as you might need to open certain ports on your router.. 

15. Which countries cannot play for real money? 1 

A. For the avoidance of doubt, we do not accept any players from the following countries: 
Hong Kong 
Turkey 
North Korea 
South Korea 
Vietnam 
In addition, the following countries may not play for real money on PKR, but are welcome to play for fun: 
Cuba 
Iran 
Israel 
Puerto Rico 
South Africa 
Sudan 
Syrian Arab Republic 
U.S.A (including Minor Outlying Islands and Virgin Islands) 

16. What are the withdrawal and deposit fees charged? 1 

A PKR charges a $2 transaction fee for withdrawals under $100. Withdrawals over $100 incur no charge. For cheques or banker’s drafts courier charges (where applicable) will be deducted from the withdrawal amount. Fees vary from country to country. 
Our minimum deposit is $10, however there is a deposit fee of $1 for deposits under $25. 

17. What is the allowed format of password? 1 

A. Your password must have from 6 - 18 characters and it must also contain a number. 

18. To which page of the PKR poker website does one direct a player who is concerned about the quality of service, impartiality and security we offer? http://www.pkr.com/en/support/licensing-and-integrity/ 0.5 

A. Please visit here http://www.pkr.com/en/support/privacy/ 

19. How many days do we recommend a player to wait for delivery of shop items? 1 

A. Most items are in stock and will ship within a week. However, please allow up to 4-5 weeks for delivery in case of delays. If you order multiple items, some may arrive prior to others if shipped from different locations. If you do not receive your order within the specified time frame, please contact PKR Customer Service for assistance. 
Please see our full shop FAQs here: 
http://shop.pkr.com/page/faq 

20. What is the procedure to change address of real money player? 0.5 (after security verification the first and second lines can be updated by the RM London team) 
A. Changing 1st and 2nd line of address.. if there is any indication that the new details do not match the identity of the original account holder, request documents instead other wise trnsfer to Security ACGeneral.. 
If the The player wishes to change their registered city, old and new POA, or country of residence, ask for full documents.. 

21. What are scheduled tournaments? 0 

A. Please visit http://www.pkr.com/en/tournaments/tournament-schedule/ 

22. What are SNG tournaments? 1 

A. Please visit here to know http://www.pkr.com/en/tournaments/types-at-pkr/sit-and-go/ 

23. Can I withdraw with my Visa card, I am from Canada.? 0 ( yes you can withdraw ) 

A I suggest that you try our alternative payment option which is specifically for our Canadian players. This is called Instadebit, and works via a bank transfer system, and the deposits are normally instant, to a few hours to be credited to your PKR account.</p> 
<p>To use this method, simply, click on MY PKR > ACCOUNT > DEPOSIT > REGISTER A NEW PAYMENT OPTION > INSTADEBIT, and follow the instructions from there.</p> 

24. What are the deposit methods available at PKR? 1 

A Please visit here to know http://www.pkr.com/en/support/account-faqs/8 

25. Who is our licensing body - for .com players and for .fr players? 1 

A. Alderney Gambling Control Commission and the UK Gambling Commission and 
for .fr players Agrément ARJEL No 0032-PO-2010-07-26 INTERDICTION VOLONTAIRE DE JEUX 

26. What are the general symptoms of connection issue? 1 

A. If you are having difficulty in playing PKR, due to the game slowing down or having connection problems, this could be caused by 2 main factors: 
1 – Internet connection 
You can check the speed of your connection in the game. On the top right info panel when at a table (next to GAME) is a dot which shows your connection speed. If it is green , your speed is good, orange is medium, and if it is red, the speed is bad. If your speed is not good, you can try the following to improve performance 
- You need to connect to PKR using broadband connection. If you are using wireless, try to connect to the router using a cable. 
- Make sure no one else in your house is using broadband heavy programs that are slowing down the Internet and close down any unnecessary programs running on your pc to increase its performance. 
- Turn your router off for 30 seconds and turn it on again, to restart your connection. 
- If you notice that you can normally play fine, but experience connection problems at a specific time (normally in the evening), it might be useful to check with your internet service provider to see if they restrict bandwidth at peak times. 
2 – your pc specs: 
Please make sure your pc meets all the system requirements, as set out here 
Please also be sure to check that your graphics card is supported and that your graphics driver is no more than 6 months old. 

27. What cards pair make a Royal Flush? 1 

A. An ace high straight all in the same suit. 

28. Which type of tournament does not have a buy-in? 1 (freerolls with $0 buy in) 

A. FreeRolls.. 

29. What all details would you ask for, if a player complaint about abuse? 

A.. Firstly, ask them for the relevant details, username, hand number and what makes them think it was an abuse of AIP. 
Advise the reporting player that we take this very seriously and will investigate but we cannot advise them of the results of investigation against another player. (there is a canned answer for this). 
Remind complainants that any player who disconnects forgeits the right to make any profit from the hand as they can only win back what they staked, not including contributions made by anyone else in the pot. (you can use the relevant canned answer "For those who believe disconnection are an advantage to the players" in the email section. 
We do not re-allocate funds under any circumstances as it is not possible to say for sure what would have happened so make sure you do not give the player the impression that it might happen. 
Once the chat is finished, pass the chat through Live Person to Poker Manager. James/Neil will then investigate. If a player is found to have abused AIP they will have it removed. 

30. Account closure is for how long? 1 (for gambling issues its 180 days) 

A.. 90 days.. 

Ramananda