Subject: Fwd: Updated Delivery Schedule
From: Gee Jay <[email-masked]>
To: Rizza Pearl Saure <[email-masked]>, Rennan R <[email-masked]>, Nella Jemino <[email-masked]>, Karen Duhaylungsod <[email-masked]>, jade Cuizon <[email-masked]>, "Demike Reon. Camino" <[email-masked]>, dannevy Salvador <[email-masked]>, Claire C <[email-masked]>
Cc: Akhil <[email-masked]>, siji <[email-masked]>, Subir Chakma <[email-masked]>, ruchi <[email-masked]>
Date: Mon, 26 Dec 2011 23:04:02 +0530 (IST)

Again take note of the specifics for the delivery of boxes. 

Dec. 23rd - We shipped out boxes as many as possible; oldest orders will be sent first --- customers will receive these boxes this week 
Dec. 27th - we ship out box orders placed until Dec. 15th --- they will receive it after New Year holiday; probable 1st or 2nd week of January 
The rest --- probably orders placed after Dec. 15th --- will be shipped 1st week of January 

Don't just say escalate to logistics or relevant department. If you are able to contain issue on your own and convince cx that we have to wait for the 21 days delivery guarantee, or to extend their patience for a couple of more days. ---- Then no need to escalate. 

If customer is adamant, then we offer subx extension. 

Use above information when dealing logistics/shipping concerns. 

Regards, 
GJ 

----- Forwarded Message ----- 
From: "Siji George" <[email-masked]> 
To: "Demike Reon. Camino" <[email-masked]>, "Claire C" <[email-masked]>, "Nella Jemino" <[email-masked]>, "jade Cuizon" <[email-masked]>, "dannevy Salvador" <[email-masked]>, "Rizza Pearl Saure" <[email-masked]>, "Samir Kumar" <[email-masked]>, "Anshul Pannu" <[email-masked]>, "Sumeet Kumar" <[email-masked]>, "Mayank Sehgal" <[email-masked]>, "Krishna Tiwari" <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, "Ashish Sharma" <[email-masked]>, "Mohammed Waseem" <[email-masked]>, "Gaurav Tripathi" <[email-masked]>, "karen" <[email-masked]>, "rennan" <[email-masked]> 
Cc: "Ruchi Johri" <[email-masked]>, "Subir Bikas Chakma" <[email-masked]>, "Gee Jay" <[email-masked]>, "Nyle Remo" <[email-masked]>, "Bernadette Ferrer" <[email-masked]>, "Ankur Gupta" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
Sent: Friday, December 23, 2011 8:25:49 PM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: Updated Delivery Schedule 

Hi Guys, 

Here is the updated delivery schedule with which you can update customers who contact us. 

We will also notify them via email at the beginning of next week. 

Delivery Schedule: 

· Today we will ship out as many TV-Boxes as possible 

o The oldest orders will obviously be sent first 

o Customers will receive the parcels next week 

· Next week (starts Tuesday, after the Holiday) we will ship all orders that were placed until Dec 15 th 

o These orders will probably only arrive at the customer's address after New Year 

· Rest of the orders will be shipped 1 st week of Jan 

o These will all be within the guaranteed timeframe 

Remember – customers whose TV-Box was delivered beyond the 21 business-day timeframe will have their subscriptions extended by the days outside of timeframe so that they are not charged beyond what is in their agreement with us (i.e. in the T&C). 

Regards, 
Siji George