Subject: Missing Channels in List
From: Siji George <[email-masked]>
To: "Demike Reon. Camino" <[email-masked]>, Claire C <[email-masked]>, Nella Jemino <[email-masked]>, jade Cuizon <[email-masked]>, dannevy Salvador <[email-masked]>, Rizza Pearl Saure <[email-masked]>, Samir Kumar <[email-masked]>, Anshul Pannu <[email-masked]>, Sumeet Kumar <[email-masked]>, Mayank Sehgal <[email-masked]>, Krishna Tiwari <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Ashish Sharma <[email-masked]>, Mohammed Waseem <[email-masked]>, Gaurav Tripathi <[email-masked]>, karen <[email-masked]>
Cc: Ruchi Johri <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Gee Jay <[email-masked]>, Nyle Remo <[email-masked]>, Bernadette Ferrer <[email-masked]>, Ankur Gupta <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Mon, 26 Dec 2011 17:13:53 +0530 (IST)

Update about this problem: 

This is the definition of the problem:- 

· Customer can see User Interface of the TV-Box 

· Customer clicks on Live & there is no list of the channels he is subscribed to 

· TV-Box is paired properly in Admin 

If this IS the problem, it is caused by a problem on the server and NOT a problem with TV-Box or database. 

Considering that this is the problem, then this is the troubleshooting that should be done so that we can resolve it: 

1. Customer should go to Lobby & then to Live. This will refresh the page. 

2. If #1 doesn't work, then customer should restart the TV-Box. 

3. If #2 doesn't work, escalate directly to T3 with the information about the above steps (Tier 1 agents will escalate to Tier 2 who will then escalate to Tier 3) 

Regards, 
Siji George