Subject: Re: PKR RM Final Test
From: Ruchi Johri <[email-masked]>
To: Ankit Abrol <[email-masked]>
Cc: akhil <[email-masked]>, siji <[email-masked]>, Subir Chakma <[email-masked]>
Date: Sun, 25 Dec 2011 16:26:08 +0530 (IST)

Hi Ankit 

Your scores for the real money assessment is 81% 
Its not a very high score but just a passing score. You need to elaborate depending on what the player has asked for. Giving limited answers is not good all the time. 

Also there were too many spelling mistakes, please avoid making spelling mistakes/grammatical errors while actually communicating with the players. 

@Akhil ~ since my outlook is not functional, pls forward his scores to the London Sups/ Deeksha Ma'am,for converting backend to real money 

Ruchi 
----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Ruchi Johri" <[email-masked]> 
Cc: "Ankit Abrol" <[email-masked]> 
Sent: Sunday, December 25, 2011 1:38:45 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Fwd: PKR RM Final Test 

Pls check 

Regards 
AKHIL 

----- Forwarded Message ----- 
From: "Ankit Abrol" <[email-masked]> 
To: "Akhil P. Walia" <[email-masked]> 
Sent: Thursday, December 22, 2011 9:22:46 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Fwd: PKR RM Final Test 

Hi Sir, 

I have completed with the test please check . 

=What are the short keys for: 
=Forgot Password (refers to forgotten password option)-Ctrl+l 
=Security questions ctrl+s 
=Documents Request Ctrl+r 
==================================================================================================================================== 
=What do you mean by rake? If a tournament has a buy in of $40+$5, how many points will the player earn for this tourney? 
A= Rake is a fee (buyin) which palyers can put into the pot to play the game, each $1 player will get 100 pkr points .so in this trouny player will earn 500 pkr points . 
==================================================================================================================================== 
=What will you do if you encounter two real money accounts of a player? 
A= We will suspend both the accounts of the payer and requested for the document to verify the account and transfer this ticket to Security- Ac general. 
==================================================================================================================================== 
Q-What is the withdrawal processing time? 
A-We aim to process every withdrawal request within 3 - 4 business days. 
Due to your bank’s internal processing times, it may take an additional 3-5 working days for amounts paid to credit or debit cards to appear on your card statement. Once we complete a withdrawal to an e-wallet, it should appear within 24 hours. 
==================================================================================================================================== 
Q-What do you mean by Fast bank transfer? (need to elaborate) 
A-Fast bank transfer is use for make a deposit through bank, In which players need to register his bank account 
=================================================================================================================================== 
Q-What are the deposit methods available at PKR? 
A-We accept most major credit and debit cards as well many other options, such as e-wallets, bank transfer and shop based vouchers.However, it is easiest just to click on MY PKR>ACCOUNT>DEPOSIT, and you will see the options available in your country. 
=================================================================================================================================== 
Q=Is Paypal available for Denmark players? 
A= Yes Paypal is available for the denmark players. 
=================================================================================================================================== 
Q-What do you know about WSOP2011? 
This is a lottery tournament with the buy in of 200pkr points in which player gets the % share in the winning of team pkr pro member. 
==================================================================================================================================== 
Q-How can I become a member of Team Pro? (this is entirely upto the marketing team who they choose as a pro member, players need to keep on playing and we will contact them if they are found eligible) 
Relevent teams always check players and according to the performance of the players , good performace players are converted into the team pro members. 
==================================================================================================================================== 
Q-To which page of the website will you direct a player if he inquires about rake structure? 
http://www.pkr.com/en/support then click on knowledge base and write rake structure . 
==================================================================================================================================== 
Q-Can 2 players play on the same table from the same IP? (we do allow on MTT as an exception) 
=No We can not allowed the 2 palyers play on same table from the same ip . 
==================================================================================================================================== 
Q-What is Refer a Friend bonus, is it available for all players? (the bonus is on hold and not available at the moment) 
If a player refers a friend both they and their friend are entitled to a bonus of $50, But there are some eligibility requirements: 

1.The referred player must be a completely new player who has never registered with us before (a existing play money player who decides to deposit is not eligible) 
2.The referring player must fill out the referral form (http://www.pkr.com/poker-community/tell-a-friend.cfm) before the referred player registers. 
3.The referred player must not register through an affiliate (ideally they should use the link in the e-mail to register). If a player is affiliated the cannot get the RAF bonus under any circumstance. 
4.The referred player’s first deposit must be at least $50 
5.The referred player then needs to earn 1,000 PKR points (this helps prevent bonus abuse) 
6.Once the referred player has earned the points, they must follow the link in the original e-mail (Make Your Claim or Get Rewarded) They will then get directed to the claim form which they need to submit. 
Once they have done this the bonus should be paid within 7 days. 

This offer is only open to original recipients of a Refer a Friend email from an existing PKR member. Only new members joining PKR for the first time will be eligible. 
==================================================================================================================================== 
Q-Which all countries are restricted from real money games? 
A- Cuba,Iran,Israel,Puerto Rico,South Africa,Sudan,Syrian Arab Republic and U.S.A (including Minor Outlying Islands and Virgin Islands) 
==================================================================================================================================== 
Q-When do you ask for dxdiag report? (not only for graphic cards, this report is needed in case player is facing any technical issue) 
A- we ask for dxdiag report when player facing the problem to launch the game then we need that report to check the graphic card compatibality of the players computer/leptop. 
==================================================================================================================================== 
Q-What are the general symptoms of connection issue? 
-PKR will not start (With an error message such as; “Error 11: Failed to download all necessary files\n Please try again in a short time.” 

-PKR will start, but there are no games listed in the lobby. 
-The customer experiences regular disconnections whilst playing. 
-Other players appear as grey “ghosts”. 
-The action buttons in the in-game user interface are slow to respond, (“look at cards” or the emote buttons for instance) 
-The connection indicator at the table is red: 

==================================================================================================================================== 
Q-What all details would you ask for, if a player complaint about abuse? 
A-We need username of the abusive player(s),table/tournament id and Hand id and detailed discription of the incident . 
==================================================================================================================================== 
Q-What will you suggest a player if he complaints for lagging and then disconnection from the table? 
- We need thet D3D repot of the computer 
- Advice the player to use the wired internet connection. 
-Advice the player to do not run any another programe with the pkr. 

==================================================================================================================================== 
Q-How can a player download the game? (first they have to create an account, then they will see the download link) 
A- Player can download the game by clicking on following link. 
https://www.pkr.com/en/download/ 
==================================================================================================================================== 
Q-Can a French player play on .com website? 
A-No French player can not play on .com website they are only play on .fr website. 
==================================================================================================================================== 
Q-What all documents would you request if a country change is required? 
A-If Player need to change the registered country of the residence then player need to send the following documents - 
Copy of your ID (Passport or Driver's Licence or National ID Card - front and back). 
Copy of a utility bill (gas/electric/landline) or bank/card statement, showing your full name and current postal address which is dated and no more than 3 months old. 
Front and back copies of card(s) - ****. Please note - for your security please make sure that you hide the middle 8 digits of your card number on the front AND back of the card where visib 
==================================================================================================================================== 
Q-What are the general documents that you require for account verification? 
A- We need the following documents for the account verification 
= Copy of your ID (passport or driver's license) 
= Front and Back copies of any cards registered to your account - Please note - for your security please make sure you hide the middle 8 digits of your card number on both front AND back of the card where visible, and also hide the three digit security code on the back of the card. 
=Copy of proof of address, for example a utility bill or bank statement, showing your full name and current postal address which is no more than 3 months old. 
To submit your documents please click here:https://accounts.pkr.com/UploadDocuments.aspx 
Player can then use the browse option to choose the file you wish to upload. The security team will then be able to process the documents and will e-mail to the palyer to confirm when that is done. 
If Player is unable to send the documents this way then player can fax them to +44 (0)20 73871786 (Standard charges apply). 
====================================================================================================================================