Subject: WI: careful with placing orders & change of email
From: Akhil P Walia <[email-masked]>
To: "Demike Reon. Camino" <[email-masked]>, Claire C <[email-masked]>, Nella Jemino <[email-masked]>, jade Cuizon <[email-masked]>, dannevy Salvador <[email-masked]>, Rizza Pearl Saure <[email-masked]>, Samir Kumar <[email-masked]>, Anshul Pannu <[email-masked]>, Sumeet Kumar <[email-masked]>, Mayank Sehgal <[email-masked]>, Maibam Basanta Singh <[email-masked]>, Krishna Tiwari <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Ashish Sharma <[email-masked]>, Mohammed Waseem <[email-masked]>, Gaurav Tripathi <gau
Cc: Ruchi Johri <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Gee Jay <[email-masked]>, Nyle Remo <[email-masked]>, Bernadette Ferrer <[email-masked]>, Siji George <[email-masked]>, Ankur Gupta <[email-masked]>
Date: Sat, 17 Dec 2011 04:36:16 +0530 (IST)

Hi All, 

Placing Orders 
There are 1 or 2 cases when agent places an order on behalf of customer and first transaction does no go thru and agent tries to place order again by clicking "Submit" button again. Please make sure to check in backend every-time you click on Submit to avoid duplicate orders being placed. 

Shipping Address 
Be careful while placing orders as there are cases we have come across where agent forgot to enter shipping address. This creates huge problems later if box is shipped to wrong address. 

Change in Email Add 
Also, if ever you change the email address of customer in backend. Tho, we do not recommend changing email address as all the billing information is tagged to customer's email address. But if necessary and if you do change then always create a separate case with title "Change in Email Address" so others are able to retrieve the old email address for billing purposes. 
Do mention in comments old and new email add also. 

Regards 
AKHIL