Subject: BFD Reminder! - Must check!
From: Gee Jay <[email-masked]>
To: demike <[email-masked]>, rizza <[email-masked]>, "Norie Jean. Torial" <[email-masked]>, jennylyn azucena <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Akhil <[email-masked]>, siji <[email-masked]>, ruchi <[email-masked]>, Bernadeth <[email-masked]>, nyle <[email-masked]>
Date: Fri, 16 Dec 2011 07:45:06 +0530 (IST)

Hi All, 

Good day! 

Please be reminded of the pricing format for production. 

Normal production time will take 12 business days. 
Fast production or Rush production will take 3 business days. 
Theo only drives that has different production time is the Custom made drive. 

Please edit your template if customers will request of a rush production, it should be 3 business days. 
Also, read the prepared template line by line from top to bottom to ensure you didn't miss anything before sending it to customers. 
Such as: 

- Date 
- Additional price if applicable for the item requested 
- If requested quantity/quantities are inline 
- Correct time frame 
- Proper presentation (font format, font size, undistorted images of drives and BFD header and footer) 

Also, please go through these unusual scenarios below I have learned from Subir, answers are provided as well. 

Q. What will you do if a drive requested is for Rush Production but doesn't belong to the 5 drives that we offer for Rush Production. Say for example, Bottle Opener. 
A. You send quote for that drive using standard production quotation but do not forget to mention in the email in LP "enter message here" that the drive customer requested is not available under Rush Production. You can also add one or two drives which are available for Rush Production. (NOTE: Do not add message together with the quotations, put it in the email template) 

Q. What will you do if customers request for 50-99 Custom Drive? 
A. Put quote for minimum quantity of Custom Drive which is 150 - 249, and say in the email that its the minimum order we can provide. 

Q. What will you do if customers will request for custom drive with a quantity of 100 - 499 ? 
A. You make two quotations, one for 150 - 249 and one for 250 - 499 

Q. What if customer will mention swing out standard production but say will need it after 7 days? 
A. You give the rush production quote. No need to escalate to India, moreover do not escalate to Ed. 

If no one in India is available to approve the quote, please call managers attention so you have second opinion or quotation is corrected prior to sending it to customer. 

@Phil Team: DO NOT FORGET to turn-over process to someone when you logout from LP, or turn this over to India if no one can take over here. 
This should be at all times ONLINE, but away status. 

Thanks and regards, 
GJ