Subject: Fwd: Watchindia.tv: Escalation (Logistics - URGENT)
From: Gee Jay <[email-masked]>
To: Rizza Pearl Saure <[email-masked]>, Rennan R <[email-masked]>, Nella Jemino <[email-masked]>, Karen Duhaylungsod <[email-masked]>, jade Cuizon <[email-masked]>, "Demike Reon. Camino" <[email-masked]>, dannevy Salvador <[email-masked]>, Claire C <[email-masked]>
Cc: Ruchi Johri <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Siji George <[email-masked]>, "Akhil P. Walia" <[email-masked]>, Bernadeth <[email-masked]>, nyle <[email-masked]>, Ankur Gupta <[email-masked]>
Date: Fri, 16 Dec 2011 03:08:57 +0530 (IST)

All, 

Not sure until when the instruction expires, but please mark Mayank and Ankur on all the logistics cases when sending email on zimbra. 
This way we ensure all cases that needs immediate action will be acted upon accordingly whoever is available. 

Regards, 
GJ 

----- Forwarded Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Claire C" <[email-masked]> 
Cc: "Siji George" <[email-masked]>, "ruchi" <[email-masked]>, "Gee Kau" <[email-masked]>, [email-masked], "Nyle Remo" <[email-masked]>, "Nella Jemino" <[email-masked]>, "dannevy Salvador" <[email-masked]>, "Demike Reon. Camino" <[email-masked]>, "Rizza Pearl Saure" <[email-masked]>, "jade Cuizon" <[email-masked]>, "rennan" <[email-masked]>, "Ankur Gupta" <[email-masked]> 
Sent: Thursday, December 15, 2011 3:18:57 AM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: Re: Watchindia.tv: Escalation (Logistics - URGENT) 

All, Please mark imp billing/logistic cases to Mayank for the time being instead of Ankur. 

Regards 
AKHIL 

----- Original Message ----- 
From: "Claire C" <[email-masked]> 
To: "Ankur Gupta" <[email-masked]> 
Cc: "Akhil P. Walia" <[email-masked]>, "Siji George" <[email-masked]>, "ruchi" <[email-masked]>, "Gee Kau" <[email-masked]>, [email-masked], "Nyle Remo" <[email-masked]>, "Nella Jemino" <[email-masked]>, "dannevy Salvador" <[email-masked]>, "Demike Reon. Camino" <[email-masked]>, "Rizza Pearl Saure" <[email-masked]>, "jade Cuizon" <[email-masked]>, "rennan" <[email-masked]> 
Sent: Wednesday, December 14, 2011 9:21:30 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Watchindia.tv: Escalation (Logistics - URGENT) 

Hi Ankur, 

Good day to you! 

Please see escalations below. 

Name: Ashok Kamerkar 
Email: [email-masked] 
Case No.: 105684 
Issue: TV-Box order not received 

Customer came on chat and inquired about the status of his TV-Box. Agent checked at the backend. Customer placed the order for the Tv-Box on November 10, 2011 and there were no tracking details available yet. 

Customer is looking forward for an update within 2 - 3 hours as he does not want his TV-Box be delivered while he is away for vacation. Customer will be away from December 16, 2011 - January 05, 2012. 

Please advise. 

Thanks, 
Claire