Subject: Customlist Ticket Feedback
From: Subir Chakma <[email-masked]>
To: "Jay Michael. Guisehan" <[email-masked]>, Trisha Perez <[email-masked]>, Melchezedek Bisares <[email-masked]>, Lesyl Samontino <[email-masked]>, Kenneth Obeso <[email-masked]>, "Edward Doruelo Jr." <[email-masked]>, Chandan Kumar <[email-masked]>, Ariel Timosa <[email-masked]>, Ankit Tandon <[email-masked]>
Cc: Ruchi Johri <[email-masked]>, "Akhil P. Walia" <[email-masked]>, Siji George <[email-masked]>, Gee Jay <[email-masked]>, Bernadette Ferrer <[email-masked]>, Nyle Remo <[email-masked]>
Date: Thu, 15 Dec 2011 23:00:46 +0530 (IST)

See below Ticket where couple of things needs to be pointed out- 
- Ticket was escalated to multiple addressee's. This is not right. It should go to escalation@ 
- Subject line is wrong. Follow instructions provided before. I should not remind you on this again. 

Addressed to: r [email-masked]@customlists.net <[email-masked]@customlists.net>; [email-masked] [email-masked] <[email-masked] [email-masked]>; [email-masked] <[email-masked]>; customlist <[email-masked]>; Customlists Refunds <[email-masked]>; CustomLists Escalations <[email-masked]> 

Subject: RE: New Inquiry LTK53303891227X (LTK53303891227X) 

Dear Manager, 

The following order has been escalated because overcharge payment. 

Order Number: 11293 
Customer Name: RONALD BEARD 
Customer Email: [email-masked] 
Admin Comments: Customer called on December 14, 2011 at around 11:56 am AU time. The customer said that he was overcharged. Upon checking his order should have only the total amount of $209.30. Told the customer to wait for 24 hours since this order will be escalated. Order verified to the customer. Confirmed the following details:Full name: RONALD BEARDAddress: Database Purchased: WA Residential Database(x 2) Last 4 digits of credit card: 2202 Inbound. -Hans 

Sincerely, 

(Name of Operator) 

Security Team 
CustomLists.net 

Kind regards, 

Hans 
CustomLists.net 

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========== Original Message ========== 

From: <> 
Subject: RE: New Inquiry LTK53303891227X (LTK53303891227X) 

Dear Manager, 

The following order has been escalated because of free emial address uesed by the customer. 

Transaction ID: 2455910037657552777 
Company Name: RETIRED 
Customer Name: RONALD BEARD 
Address: 6 CALDER NOOK 
LAKELANDS MANDURAH WA 6180 
AUSTRALIA 
Phone: 08 95818676 
Email: [email-masked] 
Last 4 Digits CC: 2202 

Sincerely, 

Hans 

Thanks & Regards 
Subir Chakma