Subject: URGENT Callback
From: Siji George <[email-masked]>
To: Ashish Sharma <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, "Subir Bikas. Chakma" <[email-masked]>
Date: Thu, 15 Dec 2011 21:00:35 +0530 (IST)

Hi Ashish,

Case : 00101098 callback for retention 
Case : 00104839 Customer had re-subscribed and agent gave incorrect refund information. Call the customer and inform that if he wants to go with the new deal we will deduct that TV box cost, shipping and Subscription charges for the old subscription. If he does not agree you can tell him to keep the old subscription and cancel the new and refund in full. 

Regards,
Waseem