Subject: HOC: Now has Phone Support Update
From: Akhil P Walia <[email-masked]>
To: Ankit Tandon <[email-masked]>, Tushar Raina <[email-masked]>, Ashok Katoch <[email-masked]>, Ajay Kumar <[email-masked]>, "E. Ganin Singh" <[email-masked]>
Cc: Ruchi Johri <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Siji George <[email-masked]>, Ankur Gupta <[email-masked]>
Date: Thu, 15 Dec 2011 17:10:49 +0530 (IST)

Hi All, 

Please note that the name of chat manager who will provide Skype and Phone support is "Nicoleta" 

During the given timings below(7am - 3pm GMT) . Nicoleta will also be available to transfer the chats to him in real time. So if you have a chat for escalation or are not clear about, please see the online status of "Nicoleta" and transfer the chat to him. 

Canned added for transfer script. 
"Please allow me to transfer your chat to our chat manager for further assistance on your query". 

If Nicoleta is not available, give customer our phone number and skype contact as below. 

---- 

Hi All, 

Good News is HOC Support will now be available via Phone and Skype. 

I've added a canned response. 

Do you have a phone number to call for support? 
You can contact us by phone or Skype between 7am 3pm GMT. 

If you are unable to reach live support. Please leave your name and number to get a call back. 
US: +1 (408) 6002671 

UK: +44 (20) 71939955 

Skype: helponclick 

Regards 
AKHIL