Subject: Re: BFD Update- IMP
From: Gee Jay <[email-masked]>
To: Subir Chakma <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, siji <[email-masked]>, ruchi <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>
Date: Wed, 14 Dec 2011 03:25:39 +0530 (IST)

Also please send us few sample quote requests that we could practice on. The usual request that we get from customers. 

Thanks 
GJ 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "norie" <[email-masked]>, "Rizza Pearl Saure" <[email-masked]>, "Demike Reon. Camino" <[email-masked]>, "jennylyn azucena" <[email-masked]> 
Cc: "Gee Jay" <[email-masked]>, "Bernadette Ferrer" <[email-masked]>, "Nyle Remo" <[email-masked]>, "Ruchi Johri" <[email-masked]>, "Akhil P. Walia" <[email-masked]>, "Siji George" <[email-masked]> 
Sent: Wednesday, December 14, 2011 4:55:17 AM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: BFD Update- IMP 

Dear All, 

Pls get the BFD Quote approval for now from India before sending it off to customer. This is to ensure we zero out any possible error you all being new in the account. 

For other agents here I attach the feedback on 3 tickets as well. Just take a look at them and understand it well and avoid such mistakes. 

LTK53509555207X- 
Irrelevant message: "Please be informed that additional information to some of your queries will be emailed to you separately." 
We do NOT add any 'Message' in email, if quote we send to customer answers all customer questions. Incase of exception only wherein quote sent to customer does not answer the additional question we either answer it (if we can) or we escalate to Ed (client) and notify customer that a separate email will be sent. 

Image not perfect: It look slightly elongated (breadth). As explained to you last night, image has to look perfect, as shown on website. You need to be careful while minimizing it and maintain proportions. 

Setup/Run charge cost: The cost are correct but way of writing is not. You can write in following format- 
Set up cost: $39 for 50-99 and Free for 100+ 
Run charge: $0.49/piece for 50-99 and $0.29/piece for 100-249. 

PDF Template: It should be 2 page PDF file. Adjust the quote accordingly. You left a empty middle page. 

LTK53509551103X- 
Wrong template: Swing-Out template used. This is totally wrong. You need to use general template of 'Less then 250'. 
This has resulted in giving wrong information like available colors, wrong name as there are places wherein it is mentioned about Swing-out drive. 

Incorrect Price: The Onyx Swing-Out drive does not fall under special pricing list (4 Drives special pricing). The cost for 500-99 quantity is $5.00 and NOT $4.58. FYI Onyx Swing-Out and Swing-Out are different drives. 

PDF Template: It should be 2 page PDF file. Adjust the quote accordingly. You left a empty middle page. 

LTK53509557309X- 
Wrong quote: The request was for Standard Turnaround which is normal 12 days production. You sent the quote for 24 hours production. 

Wrong Set up cost: You mentioned it as $39. It is actually Free for quantity 250-499. 
Wrong Run charge cost: You mentioned it as $0.49/piece. It is actually Free for quantity 250-499. 

Email Fonts not uniform: Always maintain uniform fonts. It should be Ariel & Size 2. 

Thanks & Regards 
Subir Chakma