Subject: Re: Securetabs cancelation request not escalated?
From: Trisha Perez <[email-masked]>
To: Nyle Remo <[email-masked]>
Cc: gee <[email-masked]>, bernadette <[email-masked]>, norie <[email-masked]>, Philippines <[email-masked]>
Date: Tue, 13 Dec 2011 23:23:12 +0530 (IST)

Hi Nyle, 

Good day! 

The below mentioned order has been verified because the second order placed on the same date was a different products. The cancellation has never been escalated to me. All was aware that any cases should be escalated in our forum. 

According to Rachel, she escalated the case and even provided a note into the staff comment box but since it was not posted, i was not able to attend into this request. 

@Securetabs Team, whatever concern a customer got upon contacting us via phone or chat, if you feel that a case should be escalated, please feel free to do so. This is to kept the threads of cases. However, if the forum is not working fine, please do email all escalation here at zimbra. 

Next time, make sure you include the reason of cancellation request whether it is a new or a follow up escalation. This order will be refunded soon. 

Kind Regards, 
Trisha 

----- Original Message ----- 
From: "Nyle Remo" <[email-masked]> 
To: "rachel" <[email-masked]>, "trisha" <[email-masked]>, "norie" <[email-masked]> 
Cc: "gee" <[email-masked]>, "bernadette" <[email-masked]> 
Sent: Tuesday, December 13, 2011 1:30:45 PM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: Securetabs cancelation request not escalated? 

Good day, 

Please have Rachel read this message and divert to me as soonest time. 

Order #: 1 3834211070296101 
Name: Won Lee 
email: [email-masked] 

Issue: customer has contacted us to make sure that his order was canceled as per his request. Rachel confirmed that request has been process. Can you please explain what happened? Upon checking on the interface when customer came on chat today. his order was shipped out and not canceled. 

Please revert. 

Thank you, 

Nyle Remo 
LSMPhil Team