Subject: Steriods Feedback
From: Subir Chakma <[email-masked]>
To: Melchezedek Bisares <[email-masked]>
Cc: Gee Jay <[email-masked]>, Bernadette Ferrer <[email-masked]>, Nyle Remo <[email-masked]>, Ruchi Johri <[email-masked]>, "Akhil P. Walia" <[email-masked]>, Siji George <[email-masked]>
Date: Sat, 10 Dec 2011 06:58:36 +0530 (IST)

-Be careful of your copy paste. It make sens to check before you send to customer. 
-Secondly, instead of repeating such BIG responses, you could have just said - "Please see above" or given standard canned response "Due to dept of your query ......" 

Don: Just placed order. However, said declined on your web page, check my account with my bank and your company withdrew 149 5 times, What happen? 
	
	Hans: Please note a “declined” transaction on your purchase is one of two reasons: 
	
	Hans: 1. Your bank has declined your card due to insufficient funds. 
	
	Hans: 2. Your card was flagged with an AVS Mismatch (address verification service), a fraud prevention service matching the billing address subimitted by you on your order with the address on file at your credit card bank (Visa, Mastercard, etc). Due to a mis-match, WE “denied” your transaction, however your Bank may have approved it for available funds. 
	
	Hans: Please be aware that if your card was “declined” per an AVS Mismatch, your bank may hold the funds in a pending/pre-approved status until accepted by us. If you were declined, we will not accept the transaction. Multiple declines will be reflected at the bank until one of the purchase attempts is accepted by us. Only one of the pending charges will be charged to your credit card. These pending/pre-approved charges will remain in a pending state on your Credit Card, however your bank will release these charges in a matter of days. This process is solely a bank procedure and not within our control. You can confirm this with you Bank. 
	
	Hans: AVS is looking for your Billing Street Address and Zip Code matching your address on your credit card statement. 
	
	Don: I only wanted one order 
	
	Don: 400 Ave E Apt.1 Danville, Pa 17821 
	
	Hans: Please note a “declined” transaction on your purchase is one of two reasons: 
	
	Hans: [15:34:53] Hans: 1. Your bank has declined your card due to insufficient funds. 
	
	Hans: [15:34:53] Hans: 2. Your card was flagged with an AVS Mismatch (address verification service), a fraud prevention service matching the billing address subimitted by you on your order with the address on file at your credit card bank (Visa, Mastercard, etc). Due to a mis-match, WE “denied” your transaction, however your Bank may have approved it for available funds. 
	
	Hans: [15:34:53] Hans: Please be aware that if your card was “declined” per an AVS Mismatch, your bank may hold the funds in a pending/pre-approved status until accepted by us. If you were declined, we will not accept the transaction. Multiple declines will be reflected at the bank until one of the purchase attempts is accepted by us. Only one of the pending charges will be charged to your credit card. These pending/pre-approved charges will remain in a pending state on your Credit Card, however your bank will release these charges in a matter of days. This process is solely a bank procedure and not within our control. You can confirm this with you Bank. 
	
	Hans: [15:34:53] Hans: AVS is looking for your Billing Street Address and Zip Code matching your address on your credit card statement. 
	
	Hans: Is there anything else I can help you with? 
	
	Don: but mont was taken out from your company 

Thanks & Regards 
Subir Chakma 

Thanks & Regards 
Subir Chakma 

Thanks & Regards 
Subir Chakma