Subject: Customlist Urgent: Admin Comments
From: Subir Chakma <[email-masked]>
To: Chandan Kumar <[email-masked]>, Ankit Tandon <[email-masked]>, Ankur Gupta <[email-masked]>
Date: Sat, 10 Dec 2011 00:04:37 +0530 (IST)

Please see below update from client. Please ensure its implemented. 

Effective immediately, can you please ensure your operators do not discuss any comments made by Dane or I in the admin comments with customers. The only comments they can discuss with operators are their own. 

if a customer calls asking why their order was denied please have your operators use the standard response -“Your order was flagged by our fraud system and was declined. If you feel this is an error I can have someone from our senior fraud team to contact you”. 

The operators need to get the customers phone number where they can be reached and a good time to reach them. The operators can then update the admin comments. 

Please let me know if you have any questions. 

Kind regards, 

Tami 

CustomLists.net