Subject: Re: Watchindia Escalation (Billing Queue - Refund)
From: Ankur Gupta <[email-masked]>
To: Gee Jay <[email-masked]>
Cc: siji <[email-masked]>, Deeksha <[email-masked]>, Subir Chakma <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>, nella <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Fri, 9 Dec 2011 00:26:40 +0530 (IST)

Hi Gee Jay, 

We appreciate your concern here however if you check the email from Nella, customer requested for call back after 6 PM US so we have enough time to study the case and call this customer. Also, I hope you understand that every second customer is threatening to go to court, contact BBB, do the chargeback etc but be assured that if the case is pending in the queue, we will revert to customer within set SLA. Thank you !! 

line

Best regards, 
Ankur Gupta 

----- Original Message ----- 
From: "Gee Jay" <[email-masked]> 
To: "Ankur Gupta" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
Cc: "siji" <[email-masked]>, "Deeksha" <[email-masked]>, "Subir Chakma" <[email-masked]>, "bernadette" <[email-masked]>, "nyle" <[email-masked]>, "nella" <[email-masked]> 
Sent: Friday, December 9, 2011 12:09:28 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Fwd: Watchindia Escalation (Billing Queue - Refund) 

Forwarding this one also, seemed high priority as cx mentioned going to courts already. 

Regards, 
GJ 

----- Forwarded Message ----- 
From: "Nella Jemino" <[email-masked]> 
To: "Ankur Gupta" <[email-masked]>, "akhil" <[email-masked]>, "Siji George" <[email-masked]>, "Ruchi Johri" <[email-masked]> 
Cc: "bernadette" <[email-masked]>, "Gee Jay" <[email-masked]>, "Nyle Remo" <[email-masked]> 
Sent: Thursday, December 8, 2011 12:50:00 PM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: Watchindia Escalation (Billing Queue - Refund) 

Hi Ankur, 

Good day to you! 

Kindly check below escalation: 

Case No.: 103957 
Name: Amit Raval 
Email: [email-masked] 
C ontact No.: 7035743227 or 7036552558 
Issue: Customer wants FULL refund as he was not able to use the service. He will go to Consumer Court and file a case against us if we will not give him full refund. Please call customer in these numbers: 7035743227 or 7036552558 after 6pm US time. Customer was really pissed as we just sent an email to him, so please do a call back. 

Please advise. 

Thanks, 
Nella Jemino