Subject: Fwd: Watchindia Escalation (Billing Queue - Refund)
From: Gee Jay <[email-masked]>
To: Ankur Gupta <[email-masked]>, Akhil P Walia <[email-masked]>
Cc: siji <[email-masked]>, Deeksha <[email-masked]>, Subir Chakma <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>, nella <[email-masked]>
Date: Fri, 9 Dec 2011 00:09:28 +0530 (IST)

Forwarding this one also, seemed high priority as cx mentioned going to courts already.

Regards,
GJ

----- Forwarded Message -----
From: "Nella Jemino" <[email-masked]>
To: "Ankur Gupta" <[email-masked]>, "akhil" <[email-masked]>, "Siji George" <[email-masked]>, "Ruchi Johri" <[email-masked]>
Cc: "bernadette" <[email-masked]>, "Gee Jay" <[email-masked]>, "Nyle Remo" <[email-masked]>
Sent: Thursday, December 8, 2011 12:50:00 PM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi
Subject: Watchindia Escalation (Billing Queue - Refund)

Hi Ankur, 

Good day to you! 

Kindly check below escalation: 

Case No.: 103957 
Name: Amit Raval 
Email: [email-masked] 
C ontact No.: 7035743227 or 7036552558 
Issue: Customer wants FULL refund as he was not able to use the service. He will go to Consumer Court and file a case against us if we will not give him full refund. Please call customer in these numbers: 7035743227 or 7036552558 after 6pm US time. Customer was really pissed as we just sent an email to him, so please do a call back. 

Please advise. 

Thanks, 
Nella Jemino