Subject: Fwd: Watchindia Escalation (Logistics Queue)
From: Gee Jay <[email-masked]>
To: Akhil P Walia <[email-masked]>, Ankur Gupta <[email-masked]>
Cc: siji <[email-masked]>, Subir Chakma <[email-masked]>, Deeksha <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>, nella <[email-masked]>
Date: Fri, 9 Dec 2011 00:03:06 +0530 (IST)

Forwarding escalation made by Nella.

Nobody called cx yet, there are no new notes left in the SF pertaining to cx's request of having a callback.

Case No.: 00104148 
Name: Chetan Jagtap 
Email: [email-masked] 

Call customer at 2012550272 or 2019516929 

----- Forwarded Message -----
From: "Nella Jemino" <[email-masked]>
To: "akhil" <[email-masked]>, "Siji George" <[email-masked]>, "Ruchi Johri" <[email-masked]>, "Ankur Gupta" <[email-masked]>
Cc: "bernadette" <[email-masked]>, "Nyle Remo" <[email-masked]>, "Gee Jay" <[email-masked]>
Sent: Thursday, December 8, 2011 12:55:43 PM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi
Subject: Watchindia Escalation (Logistics Queue)

Hi, 

Please see escalation below: 

Case No.: 00104148 
Name: Chetan Jagtap 
Email: [email-masked] 
Contact: 2019516929 
Issue: Customer inquired for the status of her TV-box. I have told her that it is our Logistics Dept. who's in charge for it. Also informed customer with regards to our guaranteed delivery timeframe but she became irate saying that she will go to Consumer Court if she will not receive a call from us by tomorrow before 10 am US time. Please advise. 

Call customer at 2012550272 or 2019516929 

Regards, 
Nella Jemino