Subject: Re: Case id : 00103939
From: Gee Jay <[email-masked]>
To: philippines <[email-masked]>
Cc: Ankur Gupta <[email-masked]>, Akhil P Walia <[email-masked]>, siji <[email-masked]>
Date: Thu, 8 Dec 2011 02:13:05 +0530 (IST)

To add:

Do not just check the subscription when checking when subx' end date.
The backend most of the time doesn't show you correct digits particularly the correct year.

So take a little time by checking the transaction as well, do not assume by only relying with a quick glance.

- Freezing is ok when

 - cx has yearly subx
 - cx uses credit card only (not allowed to freeze subx using paypal)
 - subx has never been frozen yet

Regards,
GJ

----- Original Message -----
From: "Ankur Gupta" <[email-masked]>
To: "Philippines" <[email-masked]>
Cc: "Siji George" <[email-masked]>, "Akhil P Walia" <[email-masked]>, "Gee Jay" <[email-masked]>
Sent: Thursday, December 8, 2011 3:22:31 AM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi
Subject: Case id : 00103939

Hi Everyone.. 

Case id : 00103939 

Please be reminded that we don't FREEZE monthly subscriptions. This feature is only available for annual subscription. 

line

Best regards, 
Ankur Gupta 

“ “Once in a while, right in the middle of an ordinary life, LOVE gave me a fairy tale....”