Subject: LTK53509251606X - Andaman Client Feedback
From: Ruchi Johri <[email-masked]>
To: vidhyabati <[email-masked]>, Surya Jain <[email-masked]>, Narsingh Majhi <[email-masked]>, Vikash Prasad <[email-masked]>, Ravish <[email-masked]>, ashok <[email-masked]>, tushar <[email-masked]>
Cc: akhil <[email-masked]>, siji <[email-masked]>, Subir Chakma <[email-masked]>
Date: Wed, 7 Dec 2011 11:13:49 +0530 (IST)

Hi All 

Please make sure the sentences that you frame are proper while communicating to the customer, whether on chat or email. We have received the following feedback from Mohan 

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This follow up mail LTK53509251606X which you have sent to the customer is not professional. 

We are in the tourism industry where the communication has to be professional without any loose remarks on customer's decision (or) his choice. 

Always remember that customer is the decision maker after giving him the relevant information which is required from our end. 

This sentence is not acceptable. ( As we would make our best to get you here and make your moments special) 

The sentence should have been like this : We hope that the proposal sent satisfies your requirements and we look forward to your visit at Andaman Islands to make your trip an exciting & memorable one !!! 

Henceforth, if you are in doubt, do get back before sending any communication which might be misleading (or) unprofessional !!! 

Thanks & Regards 

R.Mohandoss