Subject: Re: Smartsource Training Material
From: Subir Chakma <[email-masked]>
To: "Demike Reon. Camino" <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, siji <[email-masked]>, ruchi <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>, Gee Jay <[email-masked]>
Date: Wed, 7 Dec 2011 04:57:22 +0530 (IST)

Hi Demike, 

Excellent score. Your LP Login Id will be emailed to you later. 

Thanks & Regards 
Subir Chakma 

----- Original Message ----- 
From: "Demike Reon. Camino" <[email-masked]> 
To: "subir" <[email-masked]> 
Cc: "Akhil P Walia" <[email-masked]>, "siji" <[email-masked]>, "ruchi" <[email-masked]>, "bernadette" <[email-masked]>, "nyle" <[email-masked]>, "Gee Jay" <[email-masked]> 
Sent: Wednesday, December 7, 2011 4:42:46 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Smartsource Training Material 

Hi, 

Please check the attached file for the Smart Source EOT. 

Thank you. 

Best Regards 
Demike Reon Camino 

----- Original Message ----- 
From: "Gee Jay" <[email-masked]> 
To: "rennan" <[email-masked]>, "claire" <[email-masked]>, "rizza" <[email-masked]>, "melchezedek" <[email-masked]>, "demike" <[email-masked]>, "jade" <[email-masked]>, "albert" <[email-masked]> 
Cc: "Akhil P Walia" <[email-masked]>, "siji" <[email-masked]>, "ruchi" <[email-masked]>, "Subir Chakma" <[email-masked]>, "bernadette" <[email-masked]>, "nyle" <[email-masked]> 
Sent: Wednesday, December 7, 2011 3:21:36 AM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: Re: Smartsource Training Material 

Hi All, 

Please see EOT test attached. 
Submit them to same people below when done. 

EOT exam is expected to be submitted today. 

Regards, 
GJ 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Rennan" <[email-masked]>, "Claire C" <[email-masked]>, "Rizza Pearl Saure" <[email-masked]>, "Melchezedek Bisares" <[email-masked]>, "Demike Reon. Camino" <[email-masked]>, "jade Cuizon" <[email-masked]>, "Albert Rox. Betero" <[email-masked]> 
Cc: "Gee Jay" <[email-masked]>, "Bernadette Ferrer" <[email-masked]>, "Nyle Remo" <[email-masked]>, "Ruchi Johri" <[email-masked]>, "Akhil P. Walia" <[email-masked]>, "Siji George" <[email-masked]> 
Sent: Tuesday, December 6, 2011 2:06:32 AM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: Re: Smartsource Training Material 

Hi GJ/Nyle, 

Since I got no update, I will consider this to be done as well. I will have Akhil sent the EOT. 

Thanks & Regards 
Subir Chakma 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Rennan" <[email-masked]>, "Claire C" <[email-masked]>, "Rizza Pearl Saure" <[email-masked]>, "Melchezedek Bisares" <[email-masked]>, "Demike Reon. Camino" <[email-masked]>, "jade Cuizon" <[email-masked]>, "Albert Rox. Betero" <[email-masked]> 
Cc: "Gee Jay" <[email-masked]>, "Bernadette Ferrer" <[email-masked]>, "Nyle Remo" <[email-masked]>, "Ruchi Johri" <[email-masked]>, "Akhil P. Walia" <[email-masked]>, "Siji George" <[email-masked]> 
Sent: Saturday, December 3, 2011 2:06:55 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Smartsource Training Material 

Hi All, 

Pls find some guidelines on Smartsource. 

It is a very simple Ticketing process wherein you just need to use LivePerson Knowledge Base responses while replying to customers. So everyone needs to acquaint yourself with the Knowledge base. 

URL of KB- http://server.iad.liveperson.net/hc/s-44296948/cmd/kbresource/kb-5387416992428523888/front_page!PAGETYPE?category=-1 

Everyone carefully study the Knowledge base & PDF file I attached herewith. You should then be ready for the EOT. If anyone has any doubts and need further clarification, please feel free to revert. 

GJ/Nyle- Compile the list of operators who will be handling this account and check who all needs a login. All MUST have individual login IDs. 

Thanks & Regards 
Subir Chakma