Subject: HOC Feedback: Follow-up time
From: Akhil P Walia <[email-masked]>
To: Ankit Tandon <[email-masked]>, Tushar Raina <[email-masked]>, Ashok Katoch <[email-masked]>, Ajay Kumar <[email-masked]>, "E. Ganin Singh" <[email-masked]>
Cc: Ruchi Johri <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Siji George <[email-masked]>, Ankur Gupta <[email-masked]>
Date: Wed, 7 Dec 2011 00:12:22 +0530 (IST)

Why you are using 24-48 hrs? 

We have very clear instructions on HOC on follow-up time. It is there in canned already. Just use "48" to search. 

Correct response is 
Our average response time is within a few hours, however please allow up to 48 hours for the request to process. 

----- Original Message ----- 
From: Neran Ashkenazi 
Sent: Tuesday, December 06, 2011 11:49 PM 
Subject: still using the old sentences 

	Ashleigh 	(14:23) 	

I will escalate the matter further to the relevant department and some one from support team will get back to you on it within next 24-48 business hours 
	[email-masked] 	(14:24) 	

will i be given a ticket number to reference? 
	Ashleigh 	(14:25) 	

I'm sorry but reference number will not be provided to you right now as it would be provided later on however be assured some one from support team will get back to you on it within next 48 business hours 

Regards 
AKHIL