Subject: Fwd: FDS canned responses added
From: Subir Chakma <[email-masked]>
To: Melchezedek Bisares <[email-masked]>, Ariel Timosa <[email-masked]>, "Demike Reon. Camino" <[email-masked]>, "Norie Jean. Toriales" <[email-masked]>, Chandan Kumar <[email-masked]>, Ankur Gupta <[email-masked]>, Lesyl Samontino <[email-masked]>, "M. Ramanada Singh" <[email-masked]>, Vidhya Bati <[email-masked]>, "Rajkumar Dimond . Singh" <[email-masked]>
Cc: Ruchi Johri <[email-masked]>, "Akhil P. Walia" <[email-masked]>, Siji George <[email-masked]>, Gee Jay <[email-masked]>, Bernadette Ferrer <[email-masked]>, Nyle Remo <[email-masked]>
Date: Sun, 4 Dec 2011 02:12:39 +0530 (IST)

Two more canned responses added for your benefits. Check it out! 

Q: Spanish speaking customers (Don't speak English at all): 
Please provide me your Phone number. I will have a Spanish adviser call you back. 

Q: Existing customer (Need urgent info/update): 
I request you to call 718-278-6679 and press option 1 to speak to an adviser now. 

Thanks & Regards 
Subir Chakma 

----- Forwarded Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Chandan Kumar" <[email-masked]>, "Ankur Gupta" <[email-masked]>, "Lesyl Samontino" <[email-masked]>, "Maeshelle Lobo" <[email-masked]>, "M. Ramanada Singh" <[email-masked]>, "Ajay Kumar" <[email-masked]>, "Sangjukta Bhuyan" <[email-masked]>, "Vidhya Bati" <[email-masked]>, "Rajkumar Dimond . Singh" <[email-masked]> 
Cc: "Ruchi Johri" <[email-masked]>, "Akhil P. Walia" <[email-masked]>, "Siji George" <[email-masked]>, "Nyle Remo" <[email-masked]>, "gee" <[email-masked]>, "Bernadette Ferrer" <[email-masked]> 
Sent: Wednesday, November 30, 2011 7:06:10 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: FDS canned responses added 

Below FDS canned responses added. Please ensure to put name in place of 'xxxx' in first response. If customer don't give name, you can ask for it as well in opening statement. 

Response 1a: Request for phone number (opening statement) 
Hi xxxx, before we proceed, can I get your phone number in case we get disconnected? 

Response 7 (if customer insist for additional info) 
I have limited information. Our course specialist will provide you complete details with pricing 

Thanks & Regards 
Subir Chakma