Subject: Smartsource Training Material
From: Subir Chakma <[email-masked]>
To: Rennan <[email-masked]>, Claire C <[email-masked]>, Rizza Pearl Saure <[email-masked]>, Melchezedek Bisares <[email-masked]>, "Demike Reon. Camino" <[email-masked]>, jade Cuizon <[email-masked]>, "Albert Rox. Betero" <[email-masked]>
Cc: Gee Jay <[email-masked]>, Bernadette Ferrer <[email-masked]>, Nyle Remo <[email-masked]>, Ruchi Johri <[email-masked]>, "Akhil P. Walia" <[email-masked]>, Siji George <[email-masked]>
Date: Sat, 3 Dec 2011 02:06:55 +0530 (IST)

Hi All, 

Pls find some guidelines on Smartsource. 

It is a very simple Ticketing process wherein you just need to use LivePerson Knowledge Base responses while replying to customers. So everyone needs to acquaint yourself with the Knowledge base. 

URL of KB- http://server.iad.liveperson.net/hc/s-44296948/cmd/kbresource/kb-5387416992428523888/front_page!PAGETYPE?category=-1 

Everyone carefully study the Knowledge base & PDF file I attached herewith. You should then be ready for the EOT. If anyone has any doubts and need further clarification, please feel free to revert. 

GJ/Nyle- Compile the list of operators who will be handling this account and check who all needs a login. All MUST have individual login IDs. 

Thanks & Regards 
Subir Chakma