Subject: Re: Wherever 1st Generation STB TV Boxes (manuals)
From: Akhil P Walia <[email-masked]>
To: "Demike Reon. Camino" <[email-masked]>, Claire C <[email-masked]>, Nella Jemino <[email-masked]>, Trisha Perez <[email-masked]>, jade Cuizon <[email-masked]>, dannevy Salvador <[email-masked]>, Rizza Pearl Saure <[email-masked]>, Samir Kumar <[email-masked]>, Anshul Pannu <[email-masked]>, Sumeet Kumar <[email-masked]>, Mayank Sehgal <[email-masked]>, Maibam Basanta Singh <[email-masked]>, Raj Khandelwal <[email-masked]>, Mohammad Menuddin <[email-masked]>, Krishna Tiwari <[email-masked]>, "Amar Kumar. Chaudhary" <
Cc: Ruchi Johri <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Gee Jay <[email-masked]>, Nyle Remo <[email-masked]>, Bernadette Ferrer <[email-masked]>, Siji George <[email-masked]>, Ankur Gupta <[email-masked]>
Date: Wed, 30 Nov 2011 23:48:58 +0530 (IST)

In continution to my email below. 

Attached please find two manuals for 1st Gen STB box. 

The one in PDF file is the end-user manual. 
The one in DOC format is for CustomerService use. 

Both are more or less same. Just CS manual contains more information in elaborate manner. 

Please review the CS manual carefully to help diagnose and solve STB cases. 

Regards 
AKHIL 

----- Original Message ----- 
From: "Akhil P Walia" < [email-masked] > 
To: "Demike Reon. Camino" < [email-masked] >, "Claire C" < [email-masked] >, "Nella Jemino" < [email-masked] >, "Trisha Perez" < [email-masked] >, "jade Cuizon" < [email-masked] >, "dannevy Salvador" < [email-masked] >, "Rizza Pearl Saure" < [email-masked] >, "Samir Kumar" < [email-masked] >, "Anshul Pannu" < [email-masked] >, "Sumeet Kumar" < [email-masked] >, "Mayank Sehgal" < [email-masked] >, "Maibam Basanta Singh" < [email-masked] >, "Raj Khandelwal" < [email-masked] >, "Mohammad Menuddin" < [email-masked] >, "Krishna Tiwari" < [email-masked] >, "Amar Kumar. Chaudhary" < [email-masked] >, "Ashish Sharma" < [email-masked] >, "Mohammed Waseem" < [email-masked] >, "Prabodh Kr. Dixit" < [email-masked] >, "Gaurav Tripathi" < [email-masked] >, "Vijay Kumar Rai" < [email-masked] >, "karen" < [email-masked] >, "Albert Rox. Betero" < [email-masked] >, "rennan" < [email-masked] > 
Cc: "Ruchi Johri" < [email-masked] >, "Subir Bikas Chakma" < [email-masked] >, "Gee Jay" < [email-masked] >, "Nyle Remo" < [email-masked] >, "Bernadette Ferrer" < [email-masked] >, "Siji George" < [email-masked] >, "Ankur Gupta" < [email-masked] > 
Sent: Wednesday , November 30, 2011 9:31:23 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Wherever 1st Generation STB TV Boxes 

Hi All, 

There have been few cases where customer using STB was told we no longer support them. 
This is WRONG. This is a message that was NEVER given. 
When a segment of our service is no longer available, you will be informed. 

There is a future plan to discontinue STB due to change in technology. There is a team that is working on upgrading customers from STB to new TV boxes. 
However, having said that currently all STB boxes are supported with existing technology. 
Therefore, if a customer complains STB is not working. You should never say "We no longer support STB". 

Tier-2 please take special note of above. 

Regards 
AKHIL