Subject: Wherever 1st Generation STB TV Boxes
From: Akhil P Walia <[email-masked]>
To: "Demike Reon. Camino" <[email-masked]>, Claire C <[email-masked]>, Nella Jemino <[email-masked]>, Trisha Perez <[email-masked]>, jade Cuizon <[email-masked]>, dannevy Salvador <[email-masked]>, Rizza Pearl Saure <[email-masked]>, Samir Kumar <[email-masked]>, Anshul Pannu <[email-masked]>, Sumeet Kumar <[email-masked]>, Mayank Sehgal <[email-masked]>, Maibam Basanta Singh <[email-masked]>, Raj Khandelwal <[email-masked]>, Mohammad Menuddin <[email-masked]>, Krishna Tiwari <[email-masked]>, "Amar Kumar. Chaudhary" <
Cc: Ruchi Johri <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Gee Jay <[email-masked]>, Nyle Remo <[email-masked]>, Bernadette Ferrer <[email-masked]>, Siji George <[email-masked]>, Ankur Gupta <[email-masked]>
Date: Wed, 30 Nov 2011 21:31:23 +0530 (IST)

Hi All, 

There have been few cases where customer using STB was told we no longer support them. 
This is WRONG. This is a message that was NEVER given. 
When a segment of our service is no longer available, you will be informed. 

There is a future plan to discontinue STB due to change in technology. There is a team that is working on upgrading customers from STB to new TV boxes. 
However, having said that currently all STB boxes are supported with existing technology. 
Therefore, if a customer complains STB is not working. You should never say "We no longer support STB". 

Tier-2 please take special note of above. 

Regards 
AKHIL