Subject: PayPal - message to customers in Resolution Center
From: Siji George <[email-masked]>
To: Ankur Gupta <[email-masked]>, Mayank Sehgal <[email-masked]>
Cc: Ruchi Johri <[email-masked]>, Subir Bikas Chakma <[email-masked]>, "Akhil P. Walia" <[email-masked]>
Date: Wed, 30 Nov 2011 16:41:14 +0530 (IST)

Update from Neima 

Hi Guys, 

I have added a message in PayPal that will be displayed to customers who want to file a dispute in the Resolution Center. 

This is what they will see: 

Dear Customer, 

We would like to help you resolve this issue in the most satisfactory way possible. 

Before filing a dispute, please contact our Billing Support, who will assist in finding you the best possible resolution. 

Just send an email to [email-masked] with the subject Billing Support + your account ID. 

Thank you, 

WatchIndia.TV Customer Relations 

This means that emails with the subject "Billing Support" will have to be handled with the same care as disputes are. 

Please forward this information to Ankur as well. 

Thanks, 

Neima