Subject: Re: BearShare access restored
From: Akhil P Walia <[email-masked]>
To: Gee Jay <[email-masked]>
Cc: siji <[email-masked]>, Subir Chakma <[email-masked]>, ruchi <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>, "Norie Jean. Torial" <[email-masked]>, Trisha Perez <[email-masked]>, jay <[email-masked]>, esther <[email-masked]>, maeshelle <[email-masked]>, jennylyn azucena <[email-masked]>, marvin <[email-masked]>
Date: Wed, 30 Nov 2011 01:16:54 +0530 (IST)

Problem with reassigning tickets to Tech or Billing has now been fixed. Please check and let me know. 

Regards 
AKHIL 

----- Original Message ----- 
From: "Gee Jay" <[email-masked]> 
To: "Norie Jean. Torial" <[email-masked]>, "Trisha Perez" <[email-masked]>, "jay" <[email-masked]>, "esther" <[email-masked]>, "maeshelle" <[email-masked]>, "jennylyn azucena" <[email-masked]>, "marvin" <[email-masked]> 
Cc: "Akhil P Walia" <[email-masked]>, "siji" <[email-masked]>, "Subir Chakma" <[email-masked]>, "ruchi" <[email-masked]>, "bernadette" <[email-masked]>, "nyle" <[email-masked]> 
Sent: Tuesday, November 29, 2011 1:33:18 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: BearShare access restored 

One more thing, if there are tickets that needs to be escalated, we cannot do that yet in the updated system. 
Akhil already checked this and the system returned an error. 

So please leave these tickets for now and deal with the ones that we can resolve as per canned. 

Regards, 
GJ 

----- Original Message ----- 
From: "Gee Jay" <[email-masked]> 
To: "Norie Jean. Torial" <[email-masked]>, "Trisha Perez" <[email-masked]>, "jay" <[email-masked]>, "esther" <[email-masked]>, "maeshelle" <[email-masked]>, "jennylyn azucena" <[email-masked]>, "marvin" <[email-masked]> 
Cc: "Akhil P Walia" <[email-masked]>, "siji" <[email-masked]>, "Subir Chakma" <[email-masked]>, "ruchi" <[email-masked]> 
Sent: Tuesday, November 29, 2011 2:38:03 AM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: Fwd: BearShare access restored 

Hi, 

You can now start resolving BS tickets again. 

As you probably know, we have a new feel in the website. 
Before you proceed please check notes below and REFER TO SCREENSHOTS IN THE BOARD 

********* 

After you click on the link for BS. Its either you will be redirected to the login page, or you get an error message that you cannot find the page you have requested. For you to be able to login, just click the link "Click to go back to the helpdesk home page" 

1. After login you need to click the HOME BUTTON and then click on MY TICKETS. 

2. Then click on the view tab, or link on the upper left side and choose "Cherry's View" 

3. In the new interface, you will not be able to open several tickets in different tabs. You have to click each one and then resolve. It will take time for you to resolve them but let us bear with this for now, Akhil is checking with client to have this enabled again. 

4. Before posting a reply to ticket, make sure that you choose "Greg Bearshare Support <help- [email-masked]>" 

Regards, 
GJ 

----- Forwarded Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "philippines" <[email-masked]> 
Cc: "Siji George" <[email-masked]>, "Subir Bikas Chakma" <[email-masked]>, "Ruchi Johri" <[email-masked]> 
Sent: Tuesday, November 29, 2011 1:08:16 AM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: BearShare access restored 

Hi All, 

BearShare access has been restored. I have checked all below logins are working fine. 
Don't block them again. 

Karen 
20Karen30 

Greg 
20Greg30 

Lyndsey 
20Lyndsey30 

Mark 
20Mark30 

Regards 
AKHIL