Subject: PKR Feedback_Nyle
From: Ruchi Johri <[email-masked]>
To: nyle <[email-masked]>
Cc: Gee Jay <[email-masked]>, bernadette <[email-masked]>, akhil <[email-masked]>, siji <[email-masked]>, Subir Chakma <[email-masked]>
Date: Tue, 29 Nov 2011 18:58:43 +0530 (IST)

Hi Nyle, 

Please check the following feedback 

LTK554017181204X 
In the following chat when player was repeatedly saying the other one is his partner's account, you need to inform why we have banned and considered them as duplicates. We do not allow multiple accounts for one player, if his partner was using the account then it has to be in partner's name. Also the ticket was escalated in "free money player" queue instead of security. 

Nyle: Have you registered any payment mechanism, with us? 
noel tobin: no i havent not yet 
Nyle: may I know when did you register with PKR? 
noel tobin: i think it was about a week or 2 ago, ye sent me a promotional email on friday 
Nyle: Upon checking it here you have a duplicate account 
Nyle: Please be inform that you are not allowed to make multiple accounts with PKR to prevent fraud and collusion and to keep the game fair for all players, only one account per person is allowed at PKR 
Nyle: We need to close other accounts 
noel tobin: no i have not my patner has a account 
noel tobin: hello 
noel tobin: u still there 
Nyle: Your active account is Username: smurft323 
noel tobin: ty 
Nyle: we need to close other account to keep the game fair for all players, only one account per person is allowed at PKR. 
noel tobin: thats my partners account 

LTK554017156854X 
This is a very basic query and we have an update on the blog as well 
Accounts “Banned on registration” – things to do and things NOT to do – please read and use 

You should not directly say the player that there is no note left on your account. Please read carefully the above procedure, these should not go to security as we need docs from such players. This was again wrongly escalated in "free money player" queue