Subject: New VOD Requests
From: Akhil P Walia <[email-masked]>
To: "Demike Reon. Camino" <[email-masked]>, Claire C <[email-masked]>, Nella Jemino <[email-masked]>, Trisha Perez <[email-masked]>, jade Cuizon <[email-masked]>, dannevy Salvador <[email-masked]>, Rizza Pearl Saure <[email-masked]>, Samir Kumar <[email-masked]>, Anshul Pannu <[email-masked]>, Sumeet Kumar <[email-masked]>, Mayank Sehgal <[email-masked]>, Maibam Basanta Singh <[email-masked]>, Raj Khandelwal <[email-masked]>, Mohammad Menuddin <[email-masked]>, Krishna Tiwari <[email-masked]>, "Amar Kumar. Chaudhary" <
Cc: Ruchi Johri <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Gee Jay <[email-masked]>, Nyle Remo <[email-masked]>, Bernadette Ferrer <[email-masked]>, Siji George <[email-masked]>, Ankur Gupta <[email-masked]>
Date: Tue, 29 Nov 2011 04:44:57 +0530 (IST)

Hi All, 

If customer requests recording for a new program which has never been recorded before. 
Meaning its a new program and is not listed in injestor. 
Then these kind of requests to record VOD are sent to Content team every Friday of the week by a Sup. 
So for any such new VOD requests do not promise 24-48 hr resolution. 

Content team receives new VOD request from us every Friday and they try to schedule the recording from weak starting Monday. 

These type of cases can be instantly closed with reply to customer and request for new VOD with below info sent on Zimbra. 

Channel Name: 
Program Name to be Recorded: 
Listed in injestor? Yes/No 

Regards 
AKHIL