Subject: HOC Update
From: Akhil P Walia <[email-masked]>
To: Ankit Tandon <[email-masked]>, Tushar Raina <[email-masked]>, Ashok Katoch <[email-masked]>, Ajay Kumar <[email-masked]>, "E. Ganin Singh" <[email-masked]>
Cc: Ruchi Johri <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Siji George <[email-masked]>, Ankur Gupta <[email-masked]>
Date: Mon, 28 Nov 2011 21:17:12 +0530 (IST)

When escalating on HOC, please mention: 

Our average response time is within a few hours, however please allow up to 48 hours for the request to process. 
Adeed a canned response for above answer. " When will I get a reply? " 

Regards 
AKHIL