Subject: Customlist feedbacks
From: Subir Chakma <[email-masked]>
To: Bernadette Ferrer <[email-masked]>, gee <[email-masked]>, Nyle Remo <[email-masked]>
Cc: Ruchi Johri <[email-masked]>, "Akhil P. Walia" <[email-masked]>, Siji George <[email-masked]>
Date: Mon, 28 Nov 2011 06:33:30 +0530 (IST)

Pls talk to the operators. These are serious mistakes. 

LTK53303458362X (Edward) 
Customer was complaining about the database purchased but was instead offered to purchase any of the database at 20% discount or custom database. Total disregard to previous communications done on the issue or to understand issue before replying to customer. 
Error level- Very high 

LTK53303538812X (Ariel) 
Did not follow refund procedure before offering 50% refund. Did not read email sent by previous operator and totally bypassed 
in-placed refund procedures. 
Error level- Very high 

Thanks & Regards 
Subir Chakma