Subject: Customlists Report needed-Urgent
From: Ruchi Johri <[email-masked]>
To: ratnesh <[email-masked]>
Cc: akhil <[email-masked]>, Subir Chakma <[email-masked]>, siji <[email-masked]>
Date: Sat, 26 Nov 2011 11:34:25 +0530 (IST)

Can you please provide the following report for most recent month and include this information with all future reports. 

1. How many calls are not answered? 
2. Average time to answer calls? 
3. How many chats are not answered? 
4. Average time to answer chats? 
5. Average time to respond to emails? 
6. Average time to respond to order in Customlists backend. 

All times should be in seconds or minutes. 

Please prepare this report urgently for customlists for Nov, Ma'am has to send this to client 

Ruchi