Subject: WI: Qualified Chat "Yes or No"
From: Akhil P Walia <[email-masked]>
To: "Demike Reon. Camino" <[email-masked]>, Claire C <[email-masked]>, Nella Jemino <[email-masked]>, Trisha Perez <[email-masked]>, jade Cuizon <[email-masked]>, dannevy Salvador <[email-masked]>, Rizza Pearl Saure <[email-masked]>, Samir Kumar <[email-masked]>, Anshul Pannu <[email-masked]>, Sumeet Kumar <[email-masked]>, Mayank Sehgal <[email-masked]>, Maibam Basanta Singh <[email-masked]>, Raj Khandelwal <[email-masked]>, Mohammad Menuddin <[email-masked]>, Krishna Tiwari <[email-masked]>, "Amar Kumar. Chaudhary" <
Cc: Ruchi Johri <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Gee Jay <[email-masked]>, Nyle Remo <[email-masked]>, Bernadette Ferrer <[email-masked]>, Siji George <[email-masked]>, Ankur Gupta <[email-masked]>
Date: Fri, 25 Nov 2011 23:22:12 +0530 (IST)

Hi All , 

I have reviewed many chats were operators have chose in operator survey "Qualified Chat= No". 

Please be aware LSM has universal definition of Qualified Chat and this is applicable to all LP chat processes. 

Any chat where customer has said something (even single line). It is considered Qualified= Yes. 

If customer does not respond to our welcome message. Only the it considered "Unqualified Chat". 

Plus: The reason for non-subscription should be clearly mentioned in appropriate field provided in LP operator survey. 
Vague surveys are not acceptable. 

Regards 
AKHIL