Subject: CUSTOMLISTS REMINDER: escalations - refunds
From: Gee Jay <[email-masked]>
To: jay <[email-masked]>, kenneth <[email-masked]>, melchezedek <[email-masked]>, Trisha Perez <[email-masked]>, Ariel Timosa <[email-masked]>, edward <[email-masked]>, lesyl <[email-masked]>, marvin <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, siji <[email-masked]>, Subir Chakma <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>
Date: Fri, 25 Nov 2011 03:26:04 +0530 (IST)

Hi all, 

Good day! 

Please be reminded that we only escalate refund request to [email-masked]. 

And we do this ONLY when we have exchanged emails or if we already have the thread of emails wherein we tried bargaining or making an appeal to cx to reconsider. 

After we do this and still customers will not change their mind, then we escalate the thread to [email-masked]. Remember, escalate with the thread of emails and NOT with the ticket number. 

Also we use escalation@ merely for security purposes and procedures only. 

Thanks and regards, 
GJ