Subject: Andaman Online Status
From: Ruchi Johri <[email-masked]>
To: Narsingh Majhi <[email-masked]>, Surya Jain <[email-masked]>, vidhyabati <[email-masked]>, Vikash Prasad <[email-masked]>, Raj Khandelwal <[email-masked]>, ashok <[email-masked]>
Cc: akhil <[email-masked]>, siji <[email-masked]>, Subir Chakma <[email-masked]>
Date: Thu, 24 Nov 2011 16:40:55 +0530 (IST)

Hi All 

Please make sure that Andaman process is not offline even for a second. this is a 24x7 process. In case you are not able to handle the chats for x, y z reasons, please let the supervisor available in the shift know about it. 
See the below report , this is highly unacceptable. 

Operator 	Login Time 	Engage Time 	Chat Time 	Multiple Chat Time 	Non-Engaged Time 	Time Online 	Time Online but Not Chatting 	Time Not Available 	Time Not Available but Chatting 	Chats Started 	Avg. Concurrent Chats 	Operator Utilization (%) 
Narsingh 	38:55:45 	10:46:33 	12:38:27 	1:33:59 	28:09:12 	33:44:56 	24:44:32 	5:10:49 	1:46:09 	35 	0.32 	27.68 
Surya 	32:29:05 	2:04:24 	2:07:30 	0:03:06 	30:24:41 	4:12:13 	2:24:45 	28:16:52 	0:16:56 	7 	0.07 	6.38 
Vidya 	32:03:05 	3:55:49 	4:15:00 	0:19:11 	28:07:16 	31:19:20 	27:27:42 	0:43:45 	0:04:11 	19 	0.13 	12.26 
Vikash 	31:39:53 	5:27:00 	6:42:12 	1:15:12 	26:12:53 	27:48:43 	22:36:35 	3:51:10 	0:14:52 	38 	0.21 	17.21 
Raj 	23:54:29 	0:27:19 	0:27:19 	0:00:00 	23:27:10 	10:26:46 	10:09:14 	13:27:43 	0:09:47 	3 	0.02 	1.90 
Ashok 	12:25:59 	1:24:00 	1:26:48 	0:02:48 	11:01:59 	12:24:21 	11:00:21 	0:01:38 	0:00:00 	8 	0.12 	11.26 
Total 	186:32:58 	28:42:15 	33:21:52 	4:11:04 	157:50:43 	134:26:50 	108:30:13 	52:06:08 	2:45:38 	139 	0.18 	15.39 

Ruchi