Subject: Fwd: Care Credit : Account details_short key added
From: Ruchi Johri <[email-masked]>
To: Ajay Kumar <[email-masked]>, Ankit Tandon <[email-masked]>, tushar <[email-masked]>, Ganin Singh <[email-masked]>, ashok <[email-masked]>
Cc: akhil <[email-masked]>, siji <[email-masked]>, Subir Chakma <[email-masked]>
Date: Thu, 24 Nov 2011 12:33:56 +0530 (IST)

Hi All 

In case a customer calls in to know his account number, please use Shortcut Ctrl+F 

Ruchi 
----- Forwarded Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Ankur Gupta" <[email-masked]> 
Cc: "Siji George" <[email-masked]>, "Subir Bikas Chakma" <[email-masked]>, "Ruchi Johri" <[email-masked]> 
Sent: Thursday, November 24, 2011 5:08:10 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Care Credit : Account details 

Added. Shortcut Ctrl+F (forgot a/c no.) 

Regards 
AKHIL 

----- Original Message ----- 
From: "Ankur Gupta" <[email-masked]> 
To: "Siji George" <[email-masked]>, "Akhil P Walia" <[email-masked]>, "Subir Bikas Chakma" <[email-masked]>, "Ruchi Johri" <[email-masked]> 
Sent: Wednesday, November 23, 2011 6:05:57 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Care Credit : Account details 

Greetings, 

In Care Credit, we have 30-40% chats where customer is inquiring about how to get Account number or complete account number. In this case, we use following canned : 

My application is pending . What do I have to do ? 
Please wait 60 minutes so we can complete processing your application. After 60 minutes, please call us at (800) 924-2927. 

However, everytime we need to amend this canned answer to : Please call us at (800) 924-2927 to collect your account number . 

I would suggest and request you to please add a dedicated canned for this query and possible, please link it with a CTRL+ shortcut. Thank you !! 

line

Best regards, 
Ankur Gupta 

“It's weird...you know the end of something great is coming, but you want to hold on, just for one more second... just so it can hurt a little more.”