Subject: Andaman Feedback
From: Siji George <[email-masked]>
To: Vidhya bati <[email-masked]>, Raj Khandelwal <[email-masked]>, Ashok Katoch <[email-masked]>, Vikash Prasad <[email-masked]>, Narsingh Majhi <[email-masked]>, Surya Jain <[email-masked]>
Cc: Ruchi Johri <[email-masked]>, Akhil P Walia <[email-masked]>, "Subir Bikas. Chakma" <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Wed, 23 Nov 2011 16:00:07 +0530 (IST)

Hi All, 

Common feedback for all: - 

1. In the chat, always include the special features of Andaman Islands and project Andaman Islands as an ideal tourist destination and also ensure to mention that our company (Andaman Holidays) is the premier destination company having head office at Port Blair and catering to the needs of the customer. 

2. When the customer is specifically mentioning that she is looking for budget package, understand what type of itinerary she would like to choose : Relaxed itinerary, Sightseeing at all islands, leisure activity only… etc… This will help you to determine their need as they are planning for a 8 Night package. 

3. Also, after 2 days speak to the customer and know whether she has gone through the proposal , understand her requirement if she requires further customization on the proposal so as to decide on the tour package. Make sure that phone call is being made to all customers who came through chat before sending follow up mail. 

4. For any customer who is more curious and like to know about Andaman Islands, reply him “Andaman Islands is an ideal tourist destination where one can enjoy the pristine beaches and the picturesque locations of this island which has got wonderful water sports activities like scuba diving, snorkeling and sports fishing. This Island has got historical importance also in the period of Indian freedom struggle where the sightseeing locations includes famous cellular jail." 

5. Also ensure to include Andaman Holidays , as the premier destination company at Andaman Islands. You can highlight our company’s service standards like more than a decade of experience and customized private trips and fully packed service team which includes tour escorts, guest relations executive, service manager, operations manager etc. 

6. Note that Sailings from Chennai to Port Blair and vice versa is available. Customer needs to book the ticket through the designated SHIPPING CORPORATION OF INDIA offices on their own by showing their identification proof. 

7. For Etours email the proposal needs to be sent on urgent basis. You need to send the proposal in PDF format and not from the website. 

8. In case of offline inquiries please try to call the customer first and if you are unable to reach then only email the proposal as per what is mentioned in the offline query by the customer. 

Regards, 
Siji George