Subject: Re: Customlist Procedure Update- URGENT
From: Subir Chakma <[email-masked]>
To: Gee Jay <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, siji <[email-masked]>, ruchi <[email-masked]>, nyle <[email-masked]>, bernadette <[email-masked]>
Date: Wed, 23 Nov 2011 00:37:04 +0530 (IST)

Forward order details as instructed to [email-masked] AND [email-masked] for Free email a/c's. 

Then do your verification as required and/or escalate to [email-masked] as per the current procedure. You can use same ticket ID. 

Thanks & Regards 

Subir Chakma 

----- Original Message ----- 
From: "Gee Jay" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Cc: "Akhil P Walia" <[email-masked]>, "siji" <[email-masked]>, "ruchi" <[email-masked]>, "nyle" <[email-masked]>, "bernadette" <[email-masked]> 
Sent: Wednesday, November 23, 2011 12:23:26 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Customlist Procedure Update- URGENT 

Hi Subir, 

For orders that has been declined or has a history of declined transactions, what we currently do is forward this to [email-masked] and let the status remain as "Verification Required". This procedure goes with customers who give alternate phone number. 

With the update that you sent below, if customer uses a free email address when placing order, we send it to these two addresses,[email-masked] AND [email-masked]. 

If we get to have orders with free email address and at the same time there is a transaction declined history or customer gave alternate number, are we going to forward such issue to the three email addresses and just create one ticket? Or we forward one ticket for [email-masked] and forward the same to [email-masked] AND [email-masked]? 

Please advise. 

Regards, 
GJ 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Maeshelle Lobo" <[email-masked]>, "Jay Michael. Guisehan" <[email-masked]>, "Trisha Perez" <[email-masked]>, "Sangjukta Bhuyan" <[email-masked]>, "Melchezedek Bisares" <[email-masked]>, "Lesyl Samontino" <[email-masked]>, "Kenneth Obeso" <[email-masked]>, "Edward Doruelo Jr." <[email-masked]>, "Chandan Kumar" <[email-masked]>, "Ariel Timosa" <[email-masked]>, "Ankit Tandon" <[email-masked]>, "Ajay Kumar" <[email-masked]> 
Cc: "Bernadette Ferrer" <[email-masked]>, "gee" <[email-masked]>, "Nyle Remo" <[email-masked]>, "Ruchi Johri" <[email-masked]>, "Akhil P. Walia" <[email-masked]>, "Siji George" <[email-masked]> 
Sent: Tuesday, November 22, 2011 11:00:25 PM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: Customlist Procedure Update- URGENT 

Please apply below update with immediate effect. If not clear let me know. 

@ Nyle/GJ, pls sit down with each verification rep and ensure they understand the new procedure fully well. Thanks. 

This will effect order processing time and I will have the canned updated accordingly. 

We need to update our verification procedure. Please see below. 

New Verification Procedure for Free Email Addresses (Gmail, Hotmail, Yahoo, Live, AOL etc) 
1. When a new order is received using a free email address please IMMEDIATELY forward the order details to: 
[email-masked] AND [email-masked] 
Subject: CustomLists - Free Email Verification Required 

Please include the following information: 
Transaction ID: (This can be found under Admin Comments. It will say 'Credit card payment processed successfully: 2455887043346475428: Transaction approved.' The number is the 'Transaction ID'. 
Company Name: 
Customer Name: 
Address: 
Phone: 
Email: 
Last 4 Digits CC: 
CC Expiry: 

2. Once this information has been sent please proceed with normal verification. As customer is using a free email address outbound verification must be completed. Once verification has been completed update notes but leave status as 'Verification Required'. Tami will login and update the status to 'Completed' or 'Unable to Verify'. 

3. If you receive email from customer asking why they have not received their database (and their order is still listed as 'Verification Required') please let them know the following: 

Dear Customer Name, 

Thank you for your email. 

We have received your order and it is currently being reviewed by our security team. This is generally completed in 1 hour but can take up to 24 hours. 

I have escalated your order for immediate attention and will ensure your order is verified and you receive your database as soon as possible. 

Thank you for your patience. 

Kind regards, 

Security Team 
CustomLists.net 

Please Note: This does not effect the procedure for verifying all other orders using business/website URL's. This update is for FREE EMAIL ADDRESSES only. 

Phone Order Procedure 
There seems to have been some errors made with Phone Orders. Please note the following: 

1. When using MOTO terminal for phone payments the details entered into MOTO must match the details in CustomLists.net backend EXACTLY! This includes, email, name, address etc. If the customer wishes to use different details please cancel the customers order in CustomLists.net backend and create a new order by going through the website as a user. 

2. Please email Tami details of ALL MOTO payments processed to [email-masked] This will include the details entered into MOTO and the order number in CustomLists it refers too. 

Thanks & Regards 

Subir Chakma