Subject: Andaman Chat Feedback_Narsingh
From: Ruchi Johri <[email-masked]>
To: Narsingh Majhi <[email-masked]>
Cc: akhil <[email-masked]>, siji <[email-masked]>, Subir Chakma <[email-masked]>
Date: Tue, 22 Nov 2011 14:27:32 +0530 (IST)

Hi Narsingh 

Please go through the following chat feedback for Andaman chats. Your chat length is too high, please try to reduce it. 

LTK53508931597X 30m 41s 
He stated in the first line that he is looking for a honeymoon package, still you asked how many adults and children, even no apology made thereafter, saying very nice does not fit here. You can say, “Sorry I missed to read that you requested for Honeymoon package”. Hotel preference not asked. Using “very nice/very well” every time does not look good, you can use alternate words like, “Alright”, “ noted”, “that's good to know” depending on what the customer has said. 

LTK53508881964X 50m 41s 
In the initial part you seem to be lost with the ferry query. This is not grammatically correct “i will be sending you the ferry. Can you tell from where to where you want the ferry details?” Also you asked the customer to “hold for a while” and you came back after 5 mins. Here you should at least acknowledge and say “thanks for staying online and sorry for the delay, I was looking for the details for you” 

LTK53508937535X 1hr 29m 18s 
Asking all 9 questions in one go is not acceptable at all, saying next.. ok next is also not a proper way. Not sure why didn't you end the chat when you have said you will send the proposal on email, sitting 24 mins with the chat open. Use proper closing script before disconnecting the chat 

This customer you lost cause of delayed response 6m 41s 

info: Please wait for a site operator to respond. 
info: You are now chatting with 'Narsingh' 
Narsingh: Welcome to Andaman Holidays. 
Narsingh: How can we help you? 
you: how much does it cost from delhi to there for 4 nights and three days 
Narsingh: Are asking for Flight charges? 
you: no every thing including airfare & hotel charges 
Narsingh: We will design Tour package but it will not include airfare. 
you: bye you r to slow